Transfered NEM into remote account help [SOLVED]

Tech Support
#1

Dear Support team,

I transferred XEM from my another account into remote account shown under Delegating account , Activate / Deactivate Delegated account, but now i cant see my NEM, Please Help.

#2

Could you please give me transaction hash you made?
Please give also your account from where you send tokens and redeiver account (your delegated account)
Prevoiusly I solve some similar case so please calm.
Thank you

#3

Hi, Thank you

Please note details
Transaction
ID: 9389081351e236af81a22bc925ef1c695b2e3b337538fd26b8fa0bbd9362695c
Sent Account: NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E
Deligated account Address: NDUHFPVLMY6S43JAJHCFL4ZEVH6BE4LSJ53NKYF4

#4

Ok. What you should do.

  1. First export private key for delegated account:
    a) Login to account for which you have delegated account NDUHFPVLMY6S43JAJHCFL4ZEVH6BE4LSJ53NKYF4
    b) Services -> Manage delegated account
    c) Put your password in Password field (on right site of view) and click +
    d) It should show up Delegated private key. Please copy this key.
    e) Log out

  2. Create private key wallet from delegated account private key:
    a) Sign up-> private key wallet option
    b) put copied private key from delgated, wallet name (doesn’t matter) and password (doesn’t matter)
    c) create wallet and login into it with password provided in 2b
    d) Transfer your coins to correct wallet

Thank you

1 Like
#5

Thank you so much for your help.

I am new at this, and really appreciate prompt response.

#6

No problem. Did you successfully transfer from the remote account to correct wallet?

1 Like
#7

Yes. Got it done

#8

Great :slight_smile:

#9