I made the transaction with Changelly I still have details from Changelly. NCAANY-LLXCVV-6E6OCD-CV755O-Q272C5-JOKF7H-4YXY was the account I was able to log in in my mobile device and see it but I lost that phone, now I’m trying to access the coins thru my computer. what are the steps to take.
Do you have the private-key for your account ? If so, just make a new wallet with nano and import that private-key.
If not then I’m afraid you’re out of luck.
If you lost phone and you have no backup your private key / qr code with private key it will be not possible.
If you have not above backup and you have online app backup you can try restore it on new phone from google drive (Android) or icloud / itunes (IOS). For IOS try both sources. Probably they are small chances that this backup contains your secured data (private keys) because they are not backuped by default but you can try.
Thank you
Thank you for answering what would be the private key?
You should always have a backup your private key (with this key you can restore account).
More -> Export account -> OK -> Show private key and keep in safe place or save QR code and also keep in safe place.
Returning to this problem. Could you attach print screen with filled data (before you hit send)?
Private key is stored on device. If you don’t have a backup it’s lost. Changelly don’t have access to your wallet.
Hello I wil like to know if there´s any possible way to tranfer coins to a different mobile device I have my Private key , I have the number but no file.
You can import your private key.
Mobile wallet :
Add account > Enter key
Nanowallet
Sign up > Private key wallet