Transfers not arriving or unconfirmed

Tech Support
#1

Hi guys, I am having some problems with the nanowallet. On a nw pc I downloaded a new nanowallet. Then I tried to send from my nanowallet on the old pc to the new pc. First withdrawels I tried lasted pretty long ( more than an hour, I think) before confirmation. But these coins didn’t arrive in the wallet where they were send to.

Later I tried new withdrawels but these are staying unconfirmed, I also tried to wothdraw to an exchange, but this transfer also stays unconfirmed.

Can anyone help me, thanks in advance.

#2

The first step look at here : …take your old wallet address and put it in the search field :
" http://chain.nem.ninja/#/transfers/0 "…

#3

Okay, I looked and all withdrawels I did today are not listed here. But why don’t they go, what’s wrong?

#4

There may be a problem on the SuperNode side.
Try selecting another node from the Node menu.

#5

" First withdrawels I tried lasted pretty long ( more than an hour, I think) before confirmation. "

Did you really get a confirmation for your transaction ?

#6

I’m sorry if I’m on the wrong topic but I’d like to ask a question.
I can send neither of the testnet wallet to the mainnet wallet.
If yes, help me.
I thank you for your attention.

#7

No, you can not send between testnet and mainnet, testnet XEM is worthless.