Trezor - Failed to create wallet, reason: Unexpected message

Tech Support
#1

Hi,
I recently got my new Trezor and wanted to move my NEM to my Trezor but sadly i think the wallet is broken.
Watched this video

For me right after i click on “Export” i get the message "Failed to create wallet, reason: Unexpected message"
I’m on firmware 2.0.6 (latest).
Any idea when a fix will arrive?

ps. i also resetted my Trezor and started fresh and still no go.

#2

hmm i guess its on trezor:
https://www.reddit.com/r/TREZOR/search?q=Failed+to+create+wallet%2C+reason%3A+Unexpected+message
A few other who has the issue.

#3

This is new Trezor T?
With old Trezor there is no problem.

#4

Yes the new one. I was hoping it would work better not worse :frowning:

#5

Yes…, the problem is being faced by me for a week and I am still unable to get around it. We can surely hope that it will be fixed in the next update… Cheers!!!

In the meantime, if you stumble upon any problems in Google or its endless list of products, you can visit [Google Support][SPAM]

edit: remove spam links to google help

#6

@vampyren this problem is known by Trezor for over 1-2 months. Already reported it but if you also will report it will be even better (more pressure to fix this).