Tried to transfer BTC to XEM through Changelly - does not arrive in nanowallet [MOVED]

Tech Support
#1

Hello,

Four days ago, I tried to transfer BTC to XEM through Changelly to my XEM nanowallet. Changelly shows the transaction has completed, however nothing shows up in my nanowallet. :frowning: I tried to send the BTC to address NAVOKWQTT7AQVZWY6EFVSFHIN6JPI2AT7ZY4GL2R. The output transaction hash is f3126ec292650c2bef9f1ec341c5c9829f10f04b40fabe0f81788f5f9e400780 however when clicking the link it seems to be not valid. The input transaction hash (ec731041c6b0209995c8490aed47bae43c6a8801dfa29e6c5c1e434dafb0634e) shows that indeed BTC have been transferred, BUT WHERE???

Please help… I also contacted Changelly but I did not get a response so far.

#2

A post was merged into an existing topic: Exchange Support. Lost XEM at an exchange? Post here!

#3