Unable to claim XYM tokens

Tech Support
#1

I had NEM before the snapshot date but didn’t claim them in the initial round. Currently, when I log into my NEM wallet and go Symbol Opt In section it shows that I have 3496 XYM to claim. I went to through the steps on the screen and finish the process. However, I haven’t received XYM in my XYM wallet. I did this about 12 days ago. The process was straightforward and easy to follow so not what happened here.

Today I logged into my NEM wallet and went to the Symbol Opt In section and it still shows Opt In Status as “Opt in not done”. Was wondering should I try it again or wait ? I don’t want to raise multiple requests if this is till pending or keep raising wrong request.

Can someone please help me with this?

Thank you,

#2

Could you share your NEM address?

#3

Thanks for getting back. My NEM address is
NCIU6R2C74TCU2ITZFMTCKFHTZ342AOBBXBRIPT2

#4

As I can see in explorer you did not optin.
Try switch node in your wallet (it’s probably out of date) and you should be able optin again.

#5

I switched the node to http://hugealice.nem.ninja and followed the steps again but same result. I went through all the steps and in the end after I confirm XYM address and hit submit this screen shows up (screenshot below) .This screen says Fetching Opt In Data but then stays there and nothing changes even if I wait for 30 mins . Same thing happened last time 12 days ago when I tried this. I think if it worked it should show some message like you have successfully opted in instead I just stay on this screen.

Also the NEM wallet I have is version 2.6.1 which I think is latest one. I can uninstall and reinstall the NEM wallet again if you think that would help.

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#6

I sent you 0.1 XEM which you will need anymore to claim XYM. PLease check if it helped. If not you can ping me on Telegram @cryptoBeliever.
You can also try switch to hugealice2

#7

Thanks man. I didn’t realize I need to have 0.2 NEM in my account to opt in to get XYM. That’s such a newbie mistake on my part.

I was able to opt in and 0.2 NEM have been deducted from my account. Now I have to wait for the XYM to be delivered when this request will get picked up by the batch job that runs every 7 days I guess.

Once again your help is much appreciated!

1 Like
#8

I’m also having an issue claiming XYM. Haven’t touched my NEM in years.

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At the time of the snapshot, I had 2005 XEM in my wallet.

#9

Hello. It’s clearly written “or you already claimed them in a pre-launch opt-in”

And this is what you did. Your opt-in transaction from March (before mainnet launch):
https://explorer.nemtool.com/#/s_tx?hash=361dabd3d1056af746b1ee06b7c977828252f7316f2dc6e2cc11ef99576db711

So you opted-in to:
http://explorer.symbolblockchain.io/accounts/NA5VQJ6XT75AXVD3NMCSBU3F5GKC6H4RNGMR7UQ

How to access coins you have instruction is available here (you need Symbol mnemonics -24 words- you received during opt-in):
https://docs.symbolplatform.com/guides/migration/post-optin-xym-retrieval.html