Unable to transfer NEM from my IPhone wallet

[Sandeep_Borra]

Team,

when i tried to send NEM from my IPhone app, I am getting the following exception.

Can some one please help.

[Sandeep_Borra]

unfortunately the laptop with the nano wallet installed was crashed. so unable to recover funds.

Any help will be greatly appreciated.

[CryptoBeliever]

Hello,
Did you restored app from Apple backup?

[Sandeep_Borra]

yes, i lost my phone and i restored the backup to another new IPhone.

[Sandeep_Borra]

didn’t tried a transfer till date. today only i realized that there is some issue

[CryptoBeliever]

So you have this issue:

New device iPhone

Depending on what method you have used to create a backup of your data it is possible that not all necessary information gets backed up. The app stores non-sensitive information in a local database, which always gets backed up. The local database includes for example your account name and address. That‘s all that is needed to show the account balance and transactions for the account if you restore the backup on another device. But to actually have access to the funds on your account you also nee…

After restoring from iCloud backup such data as keychain are not restored. It means in your wallet there is no private key anymore. Just info about wallet address and configuration.
It makes wallet useless because you can’t send transaction. Have you private key backup from time where you created wallet?

[Sandeep_Borra]

unfortunately it was also not available as my laptop crashed.

[Sandeep_Borra]

will there be any way to retrieve my funds?