Unable to withdraw XEM at my new Nano Wallet. Please help

Greetings Guys! I am a new member in this community and really passionate to touch the peaks. Recently i tried to exchange some amount of BTC into XEM but unable to transfer into my Nano Wallet. I have read over the internet that i would not be able to receive XEM into my wallet unless it is unlocked by sending some XEMs from a friend or faucet.

I am unable to understand it. Please help out. I can share my Wallet address if anybody ready to help me out.

Many thanks

NAW2A6-FRF23C-E2LJMY-U65CM6-UOFI4K-YXVXO5-ZPVN
this is my Nano Wallet address. I am unable to withdraw XEMs from Bittrex :frowning:

It looks like someone sent you some XEM. Are you able to get your XEM from Bittrex?