User mistakes in nanowallet

Tech Support
#1

Hi all,

A couple of days ago, i mistakenly sent some xem in shape of mosaic alongside the dimcoins to hitbtc.
I find it peculiar that users are even able to make such a mistake.
granted, i should have attached dim to the mosaic and remove xem mosaic,
but it was very unclear that this should have been done in the first place.
i advise that the mosaic changes from xem to the selected coin instead.

aside from my advice, i wonder if you could be of any help recollecting my precious xem.
i have already contacted hitbtc on this matter, but they are known to be very slow in response.
Hopefully, you can help me out in the meantime, or at least plan to resolve such issues in the future.

Thank you in advance,

Denniz

#2

ok please disregard the need for improvement
i was using the old nanowallet
and now see the updated version, which has addressed this issue

still if there is someone who could help out, please do.

#3

Hello @Denniz_Unsal
I already have written with you on Telegram but for sure you must contact with HitBtC and provide transaction hash. It will be necessary explanation that XEM was sent as second level mosaic.
Good luck!

#4