Withdraw of XEM not recieved to Bitbns from Kucoin

Please help. I have withdraw xem to bitbns from Kucoin. but not recieved to bitbns exchange. here are the details.

Hash 0e220f2fa4e2f908eb12fb76e27a09a30ad1fa9dd5492644a9f70d1a78b9774b
Block 3201442
Timestamp 2021-05-18 13:56:08
Type transfer
Sender NB4OAGPQ2GUBEXNZOQJVHEYADRRIQWLHVAJ5G7JS
Recipient ND5NJ3J5J3VG7WCSIYIL3RRGEWNUCTRV52AOABBZ
Amount 511.164551
Fee 0.1
Message 1019110

It looke fine:
https://explorer.nemtool.com/#/s_tx?hash=0e220f2fa4e2f908eb12fb76e27a09a30ad1fa9dd5492644a9f70d1a78b9774b
You have to contact Bitbns support