Withdrawal times

Hi I made a withdrawal a couple of weeks ago- Where is it ??? its not arrived in wallet
can someone enlighten me as to if withdrawals are actually paid ??? also can you change the wallet address ?? thanks

We need more info so we can help you.

Here is some general troubleshooting tips and help:
https://docs.nem.io/en/gen-info/faq/faq-get-help

What is your current address?
where did you send XEM to and from?
How much XEM did you send?

You can not change a wallet address to another address. However you can create as many addresses as you need.