Withdrew from bittrex to nanowallets remote account

Tech Support
#1

bittrex accepted and sent the NEMs but I dont know where they went?

#2

Hi,

Please look into your Bittrex history for the destination account they have sent to and make sure you are logged in with the right account in your Nano Wallet.

#3

Im planning to do harvesting and sent those coins to that remote account. dont even know what that remote account means. do they somehow come there when I can activate that account or something?

#4

hmm…i guess bittrex shows the transaction hash in its user interface. Can you check and paste the hash here?

#5

TxId: ad9a8fa93c172e4c77e9774ede0a4abb60fe9c4fab460b9d3cced9f52effab60

#6

so you sent the xems to naepnh-6f34ij-lnkpem-6233db-saydhy-6fhnel-pqd2:

http://chain.nem.ninja/#/account/NAEPNH6F34IJLNKPEM6233DBSAYDHY6FHNELPQD2/0

where did you get that address from? It is hopefully the account in your wallet?

Edit: what wallet are you using? NCC or Nano?

#7

nanowallet

when you open manage delegated account from delegated harvesting there is that remote account NAEPNH6F34IJLNKPEM6233DBSAYDHY6FHNELPQD2

#8

You DO NOT want to send your XEM to that account. Your account is the one that is listed under the “accounts” page.

I believe you can recover your xem by getting the delegated private key, and importing that private key into nano wallet as a new account at the signup screen.

#9

Go to services > Manage delegated account.

Under “Delegated account Key” you can see a password input.

Type your pass and hit the + to reveal the delegated private key.

Take the private key and use it to create a private key wallet.

#10

thanks

how do I create a private key wallet then?

#11

At the signup screen, choose the tab “private key wallet”.

#12

ok got it now thanks for everyone.

#13