xem error during transfer

I transferred 1578 xem on 12.12.2018 but it is still not available.

Transfer Tracking: 7c194c77e116fce501e70b618d9d73ec4d4dce931c2ab93a58ae1939a44eafea

Hello,

This hash doesn’t exists:
http://explorer.nemchina.com/#/s_tx?hash=7c194c77e116fce501e70b618d9d73ec4d4dce931c2ab93a58ae1939a44eafea

From where you have sent? If from exchange then you must contact with them because transaction wasn’t sent correctly.