Hoping someone may have some advice. I changed BTC to XEM through Poloniex and tried to send it to my XEM walled. Checked the address 10 times before I sent it coz I was already feeling paranoid about it. Made sure that I had added a message in the field as I heard it could fail if I dont include one but it never arrived in my XEM wallet. There is no transaction ID in my history page, just a message saying “Complete:Error”. I created a support ticket 10 days ago and they have not responded. I cant find any contact number or email address for them, can anyone suggest anything I can do?
Thanks in advance.