XEM sent to Kucoin never arrived

Dear Technical Support,

I’ve sent some XEM from my Nem Wallet to Kucoin sunday. The XEM never arrived on the exchange.

I contacted the support, and they told me they can’t verify the Hash.

From

NCI4QV-CI64NX-S6ARKO-IDIHBB-T3YBKE-MMOT62-XJLW

To

NDMFF4-NCQIJK-CQHP6W-47WSZF-3TNM2Y-LMRLGP-LTXU

Message

1878181481

Block

2973715

Hash

7991a74f56f26d814190509246f9fa6c407b1e8ccc07ad101958c827d2d1f88c

The deposit adress and the message are correct.

Do you know how I to solve the problem ?

Thx in advance

what you see in your nem wallet transaction history?
you can see it under confirmed tab?

Transaction doesn’t exists: NEM - BlockChain Explorer

Try change node in wallet (click circle in top right corner) and switch node.
Transaction will disappear probably (since it’s invalid)

1 Like

It worked, thanks a lot