XYM deposit to Kucoin

HI, I sent XYM from gate.io to kucoin 45 mins ago and until now the coin not yet landed. Pls help to check with my TXID :

EDB696163E0A4CD7B68595E2451AB4E42F87C13F18DE65D25B2325E2C753A9C6

Thanks

You are looking on the wrong explorer:

http://explorer.symbolblockchain.io/transactions/EDB696163E0A4CD7B68595E2451AB4E42F87C13F18DE65D25B2325E2C753A9C6

It sent but looks like you didn’t add the required message and so they won’t be able to match it to your account. I think that you will have to contact Kucoin support to sort it out.

I sent XYM to KuCoin from my XYM multisig address but it hasn’t arrived…
Now I am asking Kucoin but they have not replied. Plz help me.
Hash:
4A28B9E579F996360D60D06043BF53AC41C9A964041CCF95EF52718133E1D753
http://explorer.symbolblockchain.io/transactions/4A28B9E579F996360D60D06043BF53AC41C9A964041CCF95EF52718133E1D753

スクリーンショット 2021-04-23 16.35.22|690x348

I checked deposits systems for all exchanges and nobody is supporting multisig deposits at this moment.
You have contact with KuCoin support to send it back. If there will be some problems please ping me.

1 Like

Thanks, I contacted with KuCoin support last Friday but still waiting for their reply…

Hi, I was contacted by Kucoin admin that my fund has been returned to rhe sending address shown in the blockhain

TXID:
http://explorer.symbolblockchain.io/transactions/6E29C8C925669E3CB1706FB299B9C78E3206F615A4FD8D88C4E55111D9970743

Unfortunately until now my XYM balance on gate.io showing nothing.

What am I supposed to do to get my fund back to my balance?

Because they send back to withdraw address (not deposit).
Now unfortunately you have to contact Gate support and explain entire situation.
That’s why is better first withdraw to your personal address.

I have the same problem. I withdraw from Binance to Kucoin. Didn’t received anything on Kucoin. An I added the memo. Why they give you a deposit adress, if you can’t? On Binance it says “completed”, but with “check explorer” nothing appears.
Thanks in advance.

Mee too , i have the same problem with Kucoin , but i contacted to them. After one day i get one email from them and said everything return to my account in Binance. But i checked again on the Binance and then still nothing comeback. I don’t know why i checked on symbol blockchain said it’s done.

They sent back to Binance blockchain address.
Binance don’t support deposits so only way to recover it is contact Binance support and explain what happened.

I have send my xym to ku coin from binance… in binance it’s states that withrawal was successful but was not receive in deposit address in ku coin… txid I’d also confirmed… what should I do??

Did you included memo? What’s tx id?

Yes… unfortunately I was not able to include copy message in kucoin… when you deposit in kucoin they will give your address and message right?

Yes. You should contact Kucoin support in such a situation.

I did and have a case number unfortunately it is one week now and have still no reply from kucoin… They say they will get to me 24-72 hours…

Status

Completed

Data

2021-05-15 23:49

Moeda

XYM

Valor de saque

2084.22359

Taxa de rede

0.1

Rede

XYM

Endereço

NCAFYUO7PW3F45PSH6QRBM6GUXYUVK3H3NSTKBI

MEMO

NCAFYUO7PW3F45PSH6QRBM6GUXYUVK3H3NSTKBI

TxID

E535FA3C689E50118C1F60D4250377EF0B11FFF4D82FCA57469993DED0BFD852

Looks like you included wrong message/memo:
http://explorer.symbolblockchain.io/transactions/E535FA3C689E50118C1F60D4250377EF0B11FFF4D82FCA57469993DED0BFD852