XYM drop for HotBit XEM balance?

I had XEM on HotBit exchange at the time of the snapshot. Will XYM automatically be awarded there? Is there a different process to claim XYM?

Hi. You should. Hotbit announced support:

Please contact hotbit for more details

Hotbit has still not distributed XYM after the snapshot. They keep just saying “please wait for our follow-up announcement for the details of airdrop and snapshot time” when I inquire. Do you have any insight? Is there some issue with that exchange? Is NEM working with them to resolve this issue?

They still haven’t sent it!