[Bittrex Issues] How long does it take to show up in wallet?

Tech Support
#21

Thank you

Sincerely,

Will Lehr
Managing Partner & Co Founder
P 888-281-2630
F 877-637-2742
will@perpetualassets.com
www.perpetualassets.com

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#22

I have the same problem. my trans id doesnā€™t even show anythingā€¦am i the only one?i sent my tokens from bittrex to nanowallet

5f033c2ef189d18a0a7821301d9fc1df410f7b7b472f98f1c97c0e76fd478037

iā€™m getting worriedā€¦i didnā€™t include a message either but the transaction says completed on bittrex.

#23

You just have to be patient. Thereā€™s a problem on bittrex side. Transactions are running behind on their end.

#24

no worries - thanks

#25

Still nothing in my walletā€¦

Sincerely,

Will Lehr
Managing Partner & Co Founder
P 888-281-2630
F 877-637-2742
will@perpetualassets.com
www.perpetualassets.com

This electronic mail transmission is from Perpetual Assets, LLC and is
confidential and/or privileged. The information is intended solely for its
authorized recipient(s), individual or entity named above. If you are not
the intended recipient, be aware that any disclosure, copying,
distribution, or use of the contents of this message is prohibited. If you
have received this electronic message in error, please notify us
immediately by telephone at 888-281-2630 or by electronic mail to the
sender of this message and destroy the original transmission and
attachments.

#26

likewise - Bittrex have just advised me that this is down to NEM to resolveā€¦NEM??? can you indicate when we will be able to receive our funds?

#27

Hi, Iā€™m also waiting for my withdrawal from Bittrex to appear in my wallet. Iā€™m new to XEMā€¦ Any help would be great. Thanks

TxId: 9b7e72805bc8d59917f65b0eeb8d4e88193eb1583a222bc195f6580afdcdbbd1

Jack

#28

looks like quite a few of us are in the same boat which is reassuring at leastā€¦i think this will hopefully be resolved soon in that case and that NEM are looking into it!

2 Likes
#29

hi Saul - Bittrex have advised me that the issue is with the receiver! can you advise further on what we should do??

#30

hmmā€¦ it looks like the backlog cleared but no funds and also not recorded on the chainā€¦

#31

Very worrying. it seems to have disappeared into thin air! i thought the beauty of the blockchain was that no transaction ever goes missing?!

1 Like
Newbie Lost XEM in Transfer from Android Mobile Wallet to Exchange
#32

It is their node that is acting up. It is not an issue with the NEM network. I do not know any more than that.

#33

Ahh this is a problem of decentralized apps. Problem with transfer and weā€™re right back in circles of ā€œwhere is our xemā€ and no one can tell us. This isnā€™t good.

#34

Just wondering where we go from here Saul. a lot of money is at stake hereā€¦

#35

I have also not received my transfer of XEM from Bittrex around 20 hours ago.
My TX id 4a07931ce3c77f1aeed24dc8cbb07d42d71f4f3995094ae22502c433568364c2
Have put support request at Bittrex and waiting for answer.

#36

You need to be in contact with Bittrex. They are the only ones with access to your XEM.

#37

my bittrex send xem to my wallet. but txid not found. help me, please!

DATE CURRENCY UNITS STATUS
07/04/2017 XEM 61256.27077500 Completed

Address: ND7HQ7-3YTGNE-YJT6PP-VOR6GM-2RHTVJ-TNRG2N-W5B6

TxId: e33d8f1b3120af45d1855de6d4ea3df4cd95dd48f4877a7fcda0e36dc762b5b6

http://chain.nem.ninja/#/search/e33d8f1b3120af45d1855de6d4ea3df4cd95dd48f4877a7fcda0e36dc762b5b6

#38

Got word from Bittrex, the transactions that were stalled got orphaned. The Bittrex rep, found my orphaned tx and recredited my account to redo the tx. Sucks that the charge is 15 xem to do a test.

Issue is resolved for me. My wallet shows the full balance. So donā€™t worry guys its all still there, you just have to get it credited back to your wallet.

#39

*hi all,

Iā€™ve finally got my NEM back! this is how to resolve this issue:

  1. raise a support ticket in Bittrex
  2. tell them that NEM stated this is a problem of Bittrexā€™s servers, not NEMs and that the transaction has ā€˜orphanedā€™. I presume this means gone into dead space!
  3. They will then admit to this and credit your account back with the relevant NEM you wanted to withdraw.
  4. DONā€™T USE NANOWALLET AGAIN. USE DEPOTWALLET INSTEAD TO WITHDRAW YOUR FUNDS FROM BITTREX TO.
  5. ALSO donā€™t forgot to include an alphanumeric message when prompted by Bittrex. this can be anything you like.
  6. Wait 5 mins and you should have your XEM in your DepotWallet.

Good luck!
Steve**

1 Like
#40

Thanks for the info Steve.