Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Добрый день !
Отправил на nano wallet , xem токены но они не пришли ( до этого, сделал пробную транзакцию на 57 токена и все пришло, помогите пожалуйста в решении проблемы …

TxId f8fc1ec041eaa0b8a2045bc6f362968bbef1a98015c3efee4b243d1b54a6f2a5copy
Address NBQMOK6NQDZVZ4NDA4VJLJCL2QR2IL2HKFWNPZK3
Date 2020/04/11 21:39:09
Symbol XEM
Quantity 3,996.00000000
Commission 4.00000000
Status Completed
Authorized Yes

Hello.
Transaction https://explorer.nemtool.com/#/s_tx?hash=f8fc1ec041eaa0b8a2045bc6f362968bbef1a98015c3efee4b243d1b54a6f2a5
Doesn’t exists. It looks like that exchange had problem with announcing transaction. You should contact with exchange support.

Я правильно понимаю что для перевода на nano wallet контрольная фраза не нужна ? И где ее взять на будущее ? Спасибо !

Для отправки на личный кошелек нужен только адрес. Так что вы все сделали правильно.
Проблема на стороне обмена, которая не объявила транзакцию правильно (возможно, из-за проблемы с узлом).
Обратитесь в службу поддержки биржи и попросите проверить, почему транзакция не видна в блокчейне.


To send to personal wallet only address is needed. So you did all correctly.
Problem is on exchange side which did not announce transaction correctly (probably due problem with node).
Please contact with exchange support and ask to check why transaction is not visible in blockchain.

Добрый день! Биржа биттрекс затягивает с моим ответом уже 12 день … Подскажите есть возможность повлиять на них со стороны комьюнити ? И я так понимаю я не получю Symbol если на момент раздачи у меня не будет этих монет … не намеренно ли биржа задерживает решение ?

Согласно плану у вас есть еще пара месяцев до окончания регистрации (NEM Ecosystem - Symbol Launch Plan). А после обеда Symbol у вас будет еще пара лет, чтобы получить свои токены.


According to roadmap you have still couple months before opt-in ends (NEM Ecosystem - Symbol Launch Plan). And after Symbol lunch you will have still couple years to claim your tokens.

Hello, i have question.
My english is not so good so please understand.
I transferred some XEM, but I accidentally missed the transfer message and did not receive it. I transferred from nem wallet to bithumb

i need my txid. how can i check it?

account name: kkamiii

my address: NDOP6Q-3GKJM5-DKEE4L-DHOP4F-JGGDR3-CWVRG5-ZFOM

public key:
39643cdfab158deffa06acc493a48e554ddcde79c2f6d519da48c225d5848bee

bithumb address:NDSK2R-WVSHLT-NBI7AM-OFHSAI-GMYM2A-6A5GP4-T6HR

transfer date:04/01/21



@kkamiii

https://explorer.nemtool.com/#/s_tx?hash=84ce5a60137c74495eaafbd8cb5ddab39887305e117ad7b66b8ea2a1c246f6dc

https://explorer.nemtool.com/#/s_tx?hash=a2c18bdcbaafb53c2295a6c576768b5ddccaf57a8efb4ff9cec3de0b810ba681

1 Like

I have withdrawn NEM from Bittrex to Binance.
I forgot fill MEMO (NEM MEMO: 100939320). So after transaction complete, I still cannot receive NEM to my Binance Wallet.
Please help me to check it.

Trans id: 7e853f6f1fcb241d054be0430a116b25c30616aea0ebd41616826cecd82b751f

Transaction: NEM - BlockChain Explorer

You have contact with Binance exchange support. Provide them transaction id and they should send your coins back. Please give them also Bittrex memo beacuse without it your coins will stuck on Bittrex address :slight_smile:

Hello,

I wanted to make a transfer from my NEM wallet installed on Android phone to my Binance account.
I sent 1500 Coins from my wallet to Binance address but I used the wrong message. As a result, the coins have disappeared from my NEM wallet and haven’t arrived on Binance.
I have searched for the hash transaction on block chain but didn’t find the corresponding transaction.
Could you help me find the Hash to recover the amount?
Thank you!

Hello. What’s your NEM address? It’s visible when you click QR button on bottom of view.

Hi,

I found the transaction just after my post here. I used the block height on discover nemtool. So I sent a message to Binance to recover my coins.
Thanks for the help!

1 Like

Hello. I made a wrong transfer of my iPhone XEM wallet to Binance. In the message field I pasted the address and sent it. My XEM went to an unknown address which, according to Binance’s service, does not belong to them. I was wondering if there is any way for me to recover my XEMs. I thank you in advance for your assistance.
hash=843dd352359e96634d4ffaf00cd9bfbdd0214b727dc44e3c8c899ee9bad01566)
Sender: NBDFT2LBGWGSZVICCAIZRCTILDBBX3IWKVDH4O5A
Recipient: NBGFLNRGN7QNSMDJ5XRJTLPJS6AGRKUAYTYXFUCK

You sent to Pontifier (John Fenley) - https://twitter.com/pontifier spam address. You can ask him if he will return your coins.
He is on the forum but not sure if he uses it anymore.

1 Like

Thank you very much. I contacted him through Instagram. I’ll wait if he returns me!

1 Like

I have withdrawn 996.00 NEM from Bittrex to Binance.
After transaction complete, still not received NEM to my Binance Wallet and on Bittrex the transfer is seen as completed but the txid given by Bittrex does not exist on the explorer.
This is an important amount for me please help me.

Sender(Bittrex): ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR

Recipient(Binance): NC64UFOWRO6AVMWFV2BFX2NT6W2GURK2EOX6FFMZ

Binance MEMO: 105321811

Tx id: 00c01790bb17b7bde94fc0e143e621741ae5a1392af4e52fd22c4d80ce8bcf64

1 Like

Hi, i have the same problem, i have withdraw from Bittrex to poloniex:
TO:NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG775N3D

Transation ID : 64e8c071886414e502a64380506908bf7df0e6e93b6bb1dad091e888adce1522

@ugurgkc @David
Both transaction ids doesn’t exists in blockchain https://explorer.nemtool.com/
Today Bittrex has problems with announcing transactions for NEM.
You should contact Bittrex support regarding this problem.

Unfortunately they don’t deal with it. I opened a support ticket, sent dm from twitter, mentioned Bittrex, Bittrex Support, Bittrex Global on twitter, I did everything I could but I could not find anyone to help me. They are not paying attention to aggrievement of their customers. Worst exchange on the world.

1 Like