Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Transaction: NEM - BlockChain Explorer

You have contact with Binance exchange support. Provide them transaction id and they should send your coins back. Please give them also Bittrex memo beacuse without it your coins will stuck on Bittrex address :slight_smile:

Hello,

I wanted to make a transfer from my NEM wallet installed on Android phone to my Binance account.
I sent 1500 Coins from my wallet to Binance address but I used the wrong message. As a result, the coins have disappeared from my NEM wallet and haven’t arrived on Binance.
I have searched for the hash transaction on block chain but didn’t find the corresponding transaction.
Could you help me find the Hash to recover the amount?
Thank you!

Hello. What’s your NEM address? It’s visible when you click QR button on bottom of view.

Hi,

I found the transaction just after my post here. I used the block height on discover nemtool. So I sent a message to Binance to recover my coins.
Thanks for the help!

1 Like

Hello. I made a wrong transfer of my iPhone XEM wallet to Binance. In the message field I pasted the address and sent it. My XEM went to an unknown address which, according to Binance’s service, does not belong to them. I was wondering if there is any way for me to recover my XEMs. I thank you in advance for your assistance.
hash=843dd352359e96634d4ffaf00cd9bfbdd0214b727dc44e3c8c899ee9bad01566)
Sender: NBDFT2LBGWGSZVICCAIZRCTILDBBX3IWKVDH4O5A
Recipient: NBGFLNRGN7QNSMDJ5XRJTLPJS6AGRKUAYTYXFUCK

You sent to Pontifier (John Fenley) - https://twitter.com/pontifier spam address. You can ask him if he will return your coins.
He is on the forum but not sure if he uses it anymore.

1 Like

Thank you very much. I contacted him through Instagram. I’ll wait if he returns me!

1 Like

I have withdrawn 996.00 NEM from Bittrex to Binance.
After transaction complete, still not received NEM to my Binance Wallet and on Bittrex the transfer is seen as completed but the txid given by Bittrex does not exist on the explorer.
This is an important amount for me please help me.

Sender(Bittrex): ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR

Recipient(Binance): NC64UFOWRO6AVMWFV2BFX2NT6W2GURK2EOX6FFMZ

Binance MEMO: 105321811

Tx id: 00c01790bb17b7bde94fc0e143e621741ae5a1392af4e52fd22c4d80ce8bcf64

1 Like

Hi, i have the same problem, i have withdraw from Bittrex to poloniex:
TO:NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG775N3D

Transation ID : 64e8c071886414e502a64380506908bf7df0e6e93b6bb1dad091e888adce1522

@ugurgkc @David
Both transaction ids doesn’t exists in blockchain https://explorer.nemtool.com/
Today Bittrex has problems with announcing transactions for NEM.
You should contact Bittrex support regarding this problem.

Unfortunately they don’t deal with it. I opened a support ticket, sent dm from twitter, mentioned Bittrex, Bittrex Support, Bittrex Global on twitter, I did everything I could but I could not find anyone to help me. They are not paying attention to aggrievement of their customers. Worst exchange on the world.

1 Like

I have been waiting for a solution since Saturday morning, I wrote to Bittrex and poloniex and I have not received a solution now …

NEM transfer issue, Help me please

From: ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR
To: NC64UFOWRO6AVMWFV2BFX2NT6W2GURK2EOX6FFMZ

TxId 9a1cc408d3e1d6ac4076cdb2e9fa6b6247339f62b28aa89bbfaa1a6ae462364bcopy
Address NC64UFOWRO6AVMWFV2BFX2NT6W2GURK2EOX6FFMZ
Date 2021/03/02 03:05:40
Symbol XEM
Quantity 4,751.39312900
Commission 4.00000000
Status Completed
Authorized Yes

Same here !
Didn’t get the transferred amount. The transaction isn’t on the blockchain!
Bittrex customer service are all dead :skull:!!

Hi. I’m new so I made a probably common and stupid mistake.
I send nem to my bankera exchange without the message . Is there anyway to recover them?

Transfer transaction

From

NA2MQJ-DGCPDI-GDXJZ7-XN66PG-J66N43-KCWJQG-SXB5

To

NC6W3J-F6KBMY-GLQ6DW-VZIGMM-IOQVP5-G53AI2-JRMZ

Amount

400.000000 XEM

Fee

0.050000 XEM

Block

3092151

Hash

2b65e651ceb6cffcefd97d139b00aa8c2570e7e812943ed48e6d35960d26784d

Thank you

@mguler43 tx doesn’t exists:
https://explorer.nemtool.com/#s_tx?hash=9a1cc408d3e1d6ac4076cdb2e9fa6b6247339f62b28aa89bbfaa1a6ae462364b

You have contact Bittrex support regarding this problem.

You have sent to exchange without memo:
https://explorer.nemtool.com/#/s_tx?hash=2b65e651ceb6cffcefd97d139b00aa8c2570e7e812943ed48e6d35960d26784d

You need to contact recipient exchange support, give transaction id and ask for send back/credit manually

probably you mean the bankera exchange. They say that it can’t be done because they can’t find them in the blockchain. They say “my mistake”, they had informed me about sending a transaction without message in their policies. Is there any way to persuade them? or they just don’t want to find them? Technically can be recovered or not?
Thank you for the response.

Technically only they can do this because coins are in address NC6W3JF6KBMYGLQ6DWVZIGMMIOQVP5G53AI2JRMZ wallet.

Anyone around here who had this Bittrex problem fixed?