Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

[Ozgur_Aslan]

At last I’m at my pc. And this adress was my remote accounts adress. I just noticed it. Is there anything to do?

[CryptoBeliever]

So you did mistake because you have sent to remove account instead your account.
Your account address is visible when you click account in top right corner.
You can fix this.

Steps:

1. Login to your wallet.
2. Click “Account” in top right corner. There will be your real address. Copy it to notepad.
3. Go to Services -> Delegated Harvesting -> Manage delegated account
4. Click “Show delegated account keys”
5. Put password and click plus button.
6. Delegated account private key will show. Copy it to notepad.
7. Logout
8. Sign up -> Private key wallet
9. Choose Mainnet, wallet name, password.
10. Put private key from point 6.
11. Create account.
12. Login to newly created account. Your account should have tokens.
13. Move your tokens from this account to your real account (address from point 2).

[Ozgur_Aslan]

At first, thanks for everything. I got back my all coins back.

And as second, I am sorry for duplicated topic. Even I read this section, The last message was a few months old.

Thank you so much again and again.

[Dtbychris]

A friend of mine has successfully traded till now ~ I have not received any XEM …

434719afb68a0239939abbfdb3cadba4af5f5263df504f226b31a7153ac9d5f8

[CryptoBeliever]

Transaction is done:
https://explorer.nemtool.com/#/s_tx?hash=434719afb68a0239939abbfdb3cadba4af5f5263df504f226b31a7153ac9d5f8

Is https://explorer.nemtool.com/#/s_account?account=NBEHY3RHICQ672QYEFVF2WP333SDB2RJ7WBZQVNZ your address or some exchange?

[Dtbychris]

Is Rapidzpay

[CryptoBeliever]

Please contact their support. On NEM, blockchain transaction is done. So if address is correct then problem is on they side.

[Dtbychris]

They don’t respond to me till now …

[Asahi]

On 07/02/2020 I withdrew the XEM/NEM coin from Bittrex to Binance, but today I have not received XEM/NEM (Or How do I get it back?), looking forward to receiving support. I sincerely thank you.

[CryptoBeliever]

@Asahi this is your transaction:
https://explorer.nemtool.com/#/s_tx?hash=3ea71651c46c760f0d39d942fd7631274ef9eb79974efe62ce28def89ad7bc01
You haven’t include message code required by Binance to credit transaction. Instructions are clear on they XEM deposit page. Both memo and address are necessary to credit transaction.
What you can do now is contact with Binance support, provide transaction hash/id and ask for manually credit this transaction to your account.

[Asahi]

Thank you very much!

[11131]

Добрый день !
Отправил на nano wallet , xem токены но они не пришли ( до этого, сделал пробную транзакцию на 57 токена и все пришло, помогите пожалуйста в решении проблемы …

TxId	f8fc1ec041eaa0b8a2045bc6f362968bbef1a98015c3efee4b243d1b54a6f2a5copy
Address	NBQMOK6NQDZVZ4NDA4VJLJCL2QR2IL2HKFWNPZK3
Date	2020/04/11 21:39:09
Symbol	XEM
Quantity	3,996.00000000
Commission	4.00000000
Status	Completed
Authorized	Yes

[CryptoBeliever]

Hello.
Transaction https://explorer.nemtool.com/#/s_tx?hash=f8fc1ec041eaa0b8a2045bc6f362968bbef1a98015c3efee4b243d1b54a6f2a5
Doesn’t exists. It looks like that exchange had problem with announcing transaction. You should contact with exchange support.

[11131]

Я правильно понимаю что для перевода на nano wallet контрольная фраза не нужна ? И где ее взять на будущее ? Спасибо !

[CryptoBeliever]

Для отправки на личный кошелек нужен только адрес. Так что вы все сделали правильно.
Проблема на стороне обмена, которая не объявила транзакцию правильно (возможно, из-за проблемы с узлом).
Обратитесь в службу поддержки биржи и попросите проверить, почему транзакция не видна в блокчейне.

---

To send to personal wallet only address is needed. So you did all correctly.
Problem is on exchange side which did not announce transaction correctly (probably due problem with node).
Please contact with exchange support and ask to check why transaction is not visible in blockchain.

[11131]

Добрый день! Биржа биттрекс затягивает с моим ответом уже 12 день … Подскажите есть возможность повлиять на них со стороны комьюнити ? И я так понимаю я не получю Symbol если на момент раздачи у меня не будет этих монет … не намеренно ли биржа задерживает решение ?

[CryptoBeliever]

Согласно плану у вас есть еще пара месяцев до окончания регистрации (NEM Ecosystem - Symbol Launch Plan). А после обеда Symbol у вас будет еще пара лет, чтобы получить свои токены.

---

According to roadmap you have still couple months before opt-in ends (NEM Ecosystem - Symbol Launch Plan). And after Symbol lunch you will have still couple years to claim your tokens.

[kkamiii]

Hello, i have question.
My english is not so good so please understand.
I transferred some XEM, but I accidentally missed the transfer message and did not receive it. I transferred from nem wallet to bithumb

i need my txid. how can i check it?

account name: kkamiii

my address: NDOP6Q-3GKJM5-DKEE4L-DHOP4F-JGGDR3-CWVRG5-ZFOM

public key:
39643cdfab158deffa06acc493a48e554ddcde79c2f6d519da48c225d5848bee

bithumb address:NDSK2R-WVSHLT-NBI7AM-OFHSAI-GMYM2A-6A5GP4-T6HR

transfer date:04/01/21

[mizunashi]

@kkamiii

https://explorer.nemtool.com/#/s_tx?hash=84ce5a60137c74495eaafbd8cb5ddab39887305e117ad7b66b8ea2a1c246f6dc

https://explorer.nemtool.com/#/s_tx?hash=a2c18bdcbaafb53c2295a6c576768b5ddccaf57a8efb4ff9cec3de0b810ba681

[vuongtuananh]

I have withdrawn NEM from Bittrex to Binance.
I forgot fill MEMO (NEM MEMO: 100939320). So after transaction complete, I still cannot receive NEM to my Binance Wallet.
Please help me to check it.

Trans id: 7e853f6f1fcb241d054be0430a116b25c30616aea0ebd41616826cecd82b751f