Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#69

Did you just create a NanoWallet?
It seems that Bittrex has established restrictions not to send remittance to NanoWallet which has never sent external remittance.

This is not a specification of NEM. Bittrex has set such restrictions.

In order to solve this problem, it is good to do it once from NanoWallet, so it is necessary to do remittance processing to the outside.
On technical terms, NanoWallet, which has never remitted money, has no public key issued. By transferring money from NanoWallet, a public key is generated.

thnaks

3 Likes
#70

Yes, contact Bittrex with your transaction hash.

#71

Hello, Ihave problem with HITBTC
I bought there 2374 XEM - at 4th August

Screenshot_839.jpg1681×795 117 KB

And i could not withdraw it…support of hitbtc is zero.

#72

Hi Mizunashi

Thank you for the fast feedback.

Yes exactly, I just created the wallet before trying to do the transfer.

I understood your explanaiton - but could you tell me how to send out XEM
of my wallet first, when I’m not able to bring them into the wallet?

Best Regards
Steven

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#73

You can send money to NanoWallet from exchanges other than Bittrex.
Of course, you can also remit from NanoWallet to NanoWallet.

Bittrex is looking at whether it actually has Wallet with remittance record in order to prevent remittance to a different Wallet by input mistake of the destination.
This function is appreciated in a sense, but it is also annoying.

Please send money to NanoWallet from other than Bittrex.
If you just issue a public key, it is sufficient to have 1 XEM in the NanoWallet.
If you transfer 0XEM (fee 1 XEM) to your address, publickey will be issued.

Thanks

#74

I am sorry. I am not familiar with HITBTC. You will need to open a support ticket with them. Perhaps they need to update their node.

#75

Hi
I am very new to this so apologies if I’m asking stupid questions.
I transferred my XEM from coinspot to my wallet address which is NACJQJV4KSAKYYQ7AO5OJAVF4D3ITD56UWDUZ4OF
I copied this from the my info page in the app
The transfer shows as completed on coinspot but the XEM have not appeared in my mobile wallet
Have I missed a step in setting the wallet up?

#76

As long as you look at your address, you can confirm that it actually exists.
However, the balance is zero and no public key has been created.

I do not know the service called coinspot, but there are some vendors that do not actually send money when remitting to a wallet whose public key has not been created.

Your address has not been remitted from coinspot, so you need to contact coinspot.
If you need a public key, you need to do a remittance action from your mobile wallet once.
You can transfer money from your Wallet to your Wallet address using 0XEM. This creates the public key.

thanks

#77

I did it 5 days ago and ask support every day, but no answer from them.

#78

Created a ticket to the support service, to which I was asked to indicate the transaction id. Please tell me where in this transaction id c71dfc2692720f8ede03645e9ee9a1ebca9ec080cfc1c9ce27f9d8007d151cbb?

#79

that is your transaction number (hash).

You can see it here:
http://chain.nem.ninja/#/search/c71dfc2692720f8ede03645e9ee9a1ebca9ec080cfc1c9ce27f9d8007d151cbb

#80

Hello NEM ,

Yesterday i was sending 2969 XEM to my Bittrex account from Poloniex, and i was looking after 2 hours and i saw: Complete: Error in red. Now i filled in everything correctly as i did also with my other coins, message, deposit code, i always check it like 4 times so nothing went basically wrong at the moment when i sent it, but here is the thing. I dont have any XEM coins anymore in My poloniex or Bittrex wallet. Now this is pretty much a high ammount and i was reading at some websites and reddit etc that people experienced the same problem… i left poloniex a ticket but till now no Reply.

And i dont know what to do now? Please come back to me… help!

#81

A lot of people have the same problem. Me too. The third time.
Now we have weekand. It´s very very bad. After a while, the last two times - polo support(weekday), gave the transfer free…It is bad, unfortunately you need some patience

#82

be careful with your pictures…everyone see your account address…you should delete your post…(the picture).

1 Like
#83

How long did you wait? Its been for me now 1.5 days. My cousin had same
issue and he waited 1 week, my other cousin had also same issue, he waited
few hours. But now i hear that this happened to you twice and they returned
it as well then you confirmed that i’ll get it back thankgod haha.

Ty a lot but if you can reply to me how long it took till you got it back,
please.

Thank you

Roger

#84

No one knows for sure. It´s different for every one. sry

#85

My new “Complete:Error” is open since yesterday…

#86

Mine as well…

I will let you know when my coins are back, and please let me know as well
when yours are back as well.

Kind Regards,

Roger

#87

Did you receive anything yet?

Mine is still not seen…

#88

I have withdrawn from my wallet at Poloney X, but it has not come even after a week. I have a lot of numbers. I’m nervous. Please tell me how to find it.
Public key: 2f69c71a7cd584e5f92ff787fb1d68aab53985c577eff6e9061c15768899433c
Can not find hash