Pawelm
I do not understand. Can you help me because I am totally lost.
December 22, I tried to convert 630 NEM to LTC. As I ticked the enc box, the transaction failed. See post 1320 from me.
I gave you all the information ; you told me to contact changelly and to give them the 2 links.
They said they will refund me one week ago.
here are their answers:
Ans 1:
Your transaction is currently being sent to your wallet and you will receive your XEM in near time!
and then ans 2:
Sorry for making you wait! We are currently having some issues with XEM. Our engineers are dealing with the issue without a break, so that you will receive your money as soon as possible.
Their update in the transaction which can be ssen with my screenshot (see my post 2364) seems to be just a detail of the transaction that failed ?
So they didn t do anything for 3 week ?