Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

@Trevor_Chater
Yes Bittrex support return xem is such a situation or will manually credit your account. Waiting may be long. It can be around month.

Hello,

I sent XEM from my NEM wallet to HitBTC on Jan 7, 2018 but I still don’t see it in the exchange. Are you able t trace it? I double checked the destination address (NBX3QK-ZJV2UP-O3NJ5U-LTFW2V-5EE4N2-I5N2RE-X7PO) and message (642461828495) before I sent it.

I have also submitted a request to HitBTC to check and they are asking me for a transaction hash. What should I give them? I have provided the addresses and message instead.

Thank you.

Hello @CQ2018
From where have you sent? From your wallet or from other exchange?
If from your wallet could you please give me your address?

i send 806nem from nem wallet to cryptopia account but after 2 days still not reciving
HASH:c586f02c86832f5d4ff0dbacbc075fc5478f6b7e100eb795b07ef708796f1f2a

Team Please Check this Issue , My Transaction Completed , But Coin Not Received in My Cryptopia Xem Coin Address
My Receiving Address Is Correct And My MSG Correct also

Block: 1457284
Hash: a4e2fcc2601cad88f655b8bfa72aa344b13173b06d20570d2871abc01e48a5e4
Sender: nbrqro-w2tcr4-73z35v-j45sj3-ghjja5-tod4jf-556t
Recipient: nbq73b-ylvgmo-7l2wfg-2vvojh-obwwjk-w7d3v7-ue4e
Amount: 258.207843
Fee: 1.000000
Timestamp: 2018-01-13 04:31:24 Deadline: 2018-01-14 04:31:24
Signature: 5d50ad1e022bff89a2ef2de69de2f2741e6a7666c0274a4b341a19de42d3f27a525568824ac4ffed0866ed5fb8945e10cb2b915c16749bbc19f78c7a12e27e04
Message: 65e4a770eb8ec4fb

Hello Dear,

I made transaction last night at 12:58 AM and i still not get my XEM see details below :
Block: 1455945
Hash: 6c821759eff1ec3bfbd453474b1c11f25b3a0853975f749a2b8c6e50051d4fa0
Sender: nd2jrp-qiwxhk-aa26in-vga7sr-eeumx5-qai6vu-7hnr
Recipient: nbq73b-ylvgmo-7l2wfg-2vvojh-obwwjk-w7d3v7-ue4e
Amount: 688.613493
Fee: 6.000000
Timestamp: 2018-01-12 05:58:58 Deadline: 2018-01-12 06:08:58
Signature: 5292cf444cbc85e3d3c3804d63ea0b96bb22eafbb4f789b868879d92b2c29d0d7636b920217b5ebc151f0f7558cadbe7233b4e649b231601b9c29969ba0cef0c
Message: ff9fba6f9445b2ac

Thanks in advance

I still did not receive my nem withdrawal from Hitbtc exchange until now. however, they stating in their website in (system health) that there are no pending withdrawals in their system. Could you please help me to solve this issue and receive my nem.

withdrawal detail:

Transaction hash: b9071e0f976ab7e311371833861666cc2c8a9d0f908ce686f791296b4f8fd5e7

@seven_neven
Your transaction looks ok:
http://explorer.ournem.com/#/s_tx?hash=c586f02c86832f5d4ff0dbacbc075fc5478f6b7e100eb795b07ef708796f1f2a
You must contact with they support.

Please read my comment about Cryptopia current situation above:

I regret transferring the coins big time. Not only did I pay a hefty fee for a small amount of coins but I have never received the coins. Double disappointment lol.

@Abhay_Singh
Your transaction looks ok:
http://explorer.ournem.com/#/s_tx?hash=a4e2fcc2601cad88f655b8bfa72aa344b13173b06d20570d2871abc01e48a5e4
You must contact with Cryptopia support.

Please read also my comment why this doesn’t work:

@cryptomaroc again Cryptopia.
This is your transaction :
http://explorer.ournem.com/#/s_tx?hash=6c821759eff1ec3bfbd453474b1c11f25b3a0853975f749a2b8c6e50051d4fa0
It’s ok. Please contact with Cryptopia support.

Please read also my comment above:

@bashnaj
Transaction doesn’t exists in blockchain :
http://explorer.ournem.com/#/s_tx?hash=b9071e0f976ab7e311371833861666cc2c8a9d0f908ce686f791296b4f8fd5e7
HitBTC should answer why. For sure money doesn’t leave they wallet.

Thank you so much… I have contacted them earlier this week and they have solved the problem today. My nem coins are back to the account.

@bashnaj
HitBTC account? But how you can withdraw this xem. Did you ask?

Strange why nobody fix these problems - evrybody lost Xem evryday - i suposed all schould be easy to transfer the coins - it is no matter of seconds here but if we lucky weeks. Feel no happy with this situation

If example send my XEM coins to Bittrex and the hash and transaction is all ok - i wondering where are the coins then now at this moment , example why it is no returned to sender if no deliverd. That is something intresting to know.

Это ответ от cryptopia ???

Здравствуйте встреча с cryptopia состоялась? какие новости?

@Kris28
As I wrote above this is exchange problem. Sending from one exchange to another is always bad idea IMO. XEM transaction fees are low. If you would send first to nanowallet and next to bittrex there will be no problem. If you are sending from one exchange to another if someone goes wrong is always hard to proof that you are the owner of this money because exchanges uses one account for all users.

Thanks the problem already solved