Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

ok thanks its mean i need to contact hitbtc

1 Like

@sameh123
This is your transaction:
http://explorer.ournem.com/#/s_tx?hash=a5c7b5b4e8dede4da8f5bbb91de249f00b16b910ce37c1229c18cd6baf63f1c6
You didn’t include message code. Please contact with Yobit support, provide transaction hash and ask for manually assign this trnsaction to your Yobit account.

Surely, thx for the reply.

NBD32R-J647OE-GVYLIX-TCHZJ7-UPYQ5U-KJENYB-XRKR

@JamesBuc2
This is your account:
http://explorer.ournem.com/#/s_account?account=NBD32R-J647OE-GVYLIX-TCHZJ7-UPYQ5U-KJENYB-XRKR

This is your transaction:
http://explorer.ournem.com/#/s_tx?hash=733f4e87bd5e337e09a9e0bfad77d43f3c1128cea4c753dc9e3fc88d082b9b82

You did not include message code unique for user available on Cryptopia XEM deposit page.
Now you must contact with Cryptopia support, provide transaction hash and ask for manually assign this transaction to your Cryptopia account.

I was withdrawn my coin from criptopia to Yobit . Not received 7 day ago

I have not received my coins on Yobit . Could you please check this transaction ?

All information about this transaction.

ID transaction:
a5c7b5b4e8dede4da8f5bbb91de249f00b16b910ce37c1229c18cd6baf63f1c6

Address:
NBRT3YQTVHLTYBDUXH2HHURI5KCYDWRWJ63YWIGG

IPAddress: 197.35.129.22

Amount: 80.81405107 XEM

thank you thank you thank you

@CryptoBeliever https://forum.nem.io/u/pawelm Thx a lot much appreciated. Peace

@sameh123
Message code was not included to your transaction:
http://explorer.ournem.com/#/s_tx?hash=a5c7b5b4e8dede4da8f5bbb91de249f00b16b910ce37c1229c18cd6baf63f1c6

What you now can do is contact with yobit support, provide transaction hash and ask for manually assign this transaction to your yobit account.

@PuchkovMaxim
Contact with Yobit support and provide transaction hash. They should assign transaction manually to your account.
Transaction:
http://explorer.ournem.com/#/s_tx?hash=4cfe25a82dd79ab961004ac545a37f8b9b40f0c2eb01e7550f021b024a90298f

Hello,
Thank for your support. I have tried to send 0 XEM transaction with correct message as a owner proof but actually I have no XEM in my wallet, my fund is not sufficient.
Is there anyway I can prove my ownership ?
Br

Hi

I have a problem I send from cryptobia-exchange, nems to my wallet and it said unvalid address and it didn´t send, than i send nems to cryptobia from my wallet and they are gone:(

I need a new wallet address i guess and how to get my nems back which i send with the invalid address to cryptobia???

greetings

Julia

@sparkleBlinking
Please give me your address I will sent you some. Also don’t sent 0 xem transaction because Bittrex may ignore it.

@Julia
Cryptopia again have synchronization problems.
Please hold with withdraw.
Also please give ms your wallet address.

Hi again

this is my wallet adress

NCXOEPS7OPZUZRHBYTK4YGLSMRX7P4YDG2L5DJTW
and from
account NBQ73B-YLVGMO-7L2WFG-2VVOJH-OBWWJK-W7D3V7-UE4E

thanks for help, i hope we get the money back

julia

@Julia
This is transaction you have sent to Cryptopia :
http://explorer.ournem.com/#s_tx?hash=af695851382803eb4e26987a7e25cd12c13c99f4687e8a91608be945059dae57

Please contact with they support, provide transaction hash to this transaction and ask for explanation. Your transaction is perfectly fine.
Cryptopia wallet is behind current blockchain height and this is the problem.

Hi pawelm
i just sent now from Nano wallet 4Xem to the same Bittrex account and this is done in 5minute.i can see in pending on Bittrex account but nothing come back from last transaction…So maybe is something wrong between Spectrocoin and Bittrex with XEM?

@Reddog_Fcd
You must wait for Bittrex support answer. Next deposit doesn’t change anything. Maybe try spam Bittrex Twitter with ticket number.

I have sent some NEM coins from Cryptopia to my Nano wallet. Cryptopia said the transaction is completed, but Nano wallet still did not receive it

@05650d31b1dcdd42b628
Please check if transaction with id from Cryptopia withdraw history if visible in explorer.ournem.com .
If not you must contact with Cryptopia support.

thank you.