Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#3048

@CryptoBeliever I have talked to them, they said their apartment will fix the issue because of techincal issue or something and I will receive it in maximum 1 week probably… does that sounds weird too you?

#3049

@Hypnotizer
Yes. But from blockchain point of view transactions looks OK so you must wait for spectrocoin fix…

#3050

@CryptoBeliever Ah okey, thank you for your helpful answer! How long do you expect the transaction will receive my wallet you guess ?

#3051

@Hypnotizer
As you can see transaction is made in blockchain so it all depends on spectrocoin.com now
http://explorer.ournem.com/#/s_tx?hash=5af4b85b42c9432090fcdfffaecb93820235051a18a458502c48fd3ef11c130e

#3052

@CryptoBeliever Allright, thanks! If I would send them a message to speed up the process, what should I write to them? I don´t like their support at all… different answers and bad english

#3053

@Hypnotizer
For sure you should attach transaction hash or link:
http://explorer.ournem.com/#/s_tx?hash=5af4b85b42c9432090fcdfffaecb93820235051a18a458502c48fd3ef11c130e

And ask why it’s not processed and when it will be. If they again tell you that they fixing something ask what they fixing and if all deposits don’t work or only yours.
My English also is not best :wink: Good luck!

#3054

@CryptoBeliever Will do, thanks for your help! Will keep you updated what they answer me, so if other experience the same thing they can look it up here

1 Like
#3055

I transferred some xem from my Yobit account to my Huobi account. but it isn’t showing up. It’s been about 1 hour and still not there.

this is the transaction hash.
39e1eebd27d2824803f41540eed056d4d1139ec4302cc7846939a3ab4ae4d703

please let me know what is the issue ?

#3056

@mohammed_jumaa
Huobi hold deposits. Please look for more informations:

#3057

the NEM team has to do something about these exchanges doing whatever they want with XEM.
Ive lost a lot of money because of these fraudulent hashless holds across 4 different exchanges. Waiting for weeks for the XEM to be returned, then selling low cuz its always dropping so i can buy from another change since Changelly keeps dropping XEM support.

I love NEM but i gotta be honest i took massive losses on my journey to get over 10k NEM and be a vested part of the community. I will say this again changelly is the ONLY place that will send u large amounts of XEM without the waiting a month from support nonsense these exchanges are doing. YoBit, Cryptopia and HitBTC are the worst among them.

I do believe this is why we are taking more losses than most other currencies.

1 Like
#3058

Agree that exchanges are big problem. XEM need stable exchanges.

#3059

received xem coin on huobi.

1 Like
#3060

Hey, so I sent some XEM from one exchange to another(poloniex). I made a stupid mistake by sending it to the message instead of the actual deposit address. Now, from where I sent the XEM, it says the deposit was completed. Is there any way I could recoup the XEM. How could the deposit be completed if there was no actual address to be deposited into?

#3061

@agaba
From where and where have you sent ? Have you any transaction id/hash ?

#3062

Bittrex opened deposits and withdraws !!

#3063

unfortunately i need a Bittrex account lol

#3064

@rdebs812 haha. Yes this is information for members that have already bittrex account.

#3065

11天前 我从火币转了XEM 到Poloniex ，我现在可以提供哈希值。谢谢您的回复。
火币是转账成功。但是Poloniex 却一直没有收到。

#3066

@CryptoBeliever

I just want to say thank you very much for your help.

I gave all the info , which you provided, to the Freewallet support team .

It took a while but all the Xem are back :slight_smile:

I got a full refund.

Again, i can’t thank you enough for your help. Couldn’t have done this without it.

Greets,
Nils

1 Like
#3067

Столкнулся с проблемой. Транзакция прошла, но на бирже не зачисляют. Дело в бирже?
Транзакция feeb4fe504379ea30a9c37ddd24606c4174e6cad99142f6529de86fc04e2c1c5