Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

@Keon_Choi
Yes. They just stop system that assign deposits to your balance in exchange.

1 Like

Hello,

I was exchanging from NEM to Ripple on AlfaCashier for over one day ago and I cancelled the exchange, so I got refunded back my NEM to SpectroCoin wallet and still not receiving my NEM coins.

Will I receive the coins to my wallet? I have never experienced that this will take so much time, last time I got an transfer it took maximum 30 minutes.

The wallet address and message is also correct.

Thanks for replies.

1 Like

Hello @Hypnotizer
Have you transaction id for refund transaction? Without this I can tell nothing.

@CryptoBeliever
hello
I sent NEM from cryptopia to huobi about 15+ hour ago. Still Huobi wallet show me nothing while Cryptopia showed me like “completed”. what i have to do now?
trxid: d2cb1cdd02d5e162fcc85d5dcdca608d0bbf9c15d8f07f423e966102784bf3c3

look at previous response:

@CryptoBeliever Thanks for reply! The hash is:
5af4b85b42c9432090fcdfffaecb93820235051a18a458502c48fd3ef11c130e

My XEM arrived! Thank you for your help.

1 Like

no!

same problem

i deposit XEM to huobi, but huobi is waiting your nem team call,
when will i can get my XEM ?
China new year is 16/02/2018, only 8 days.
ALL my money buy XEM from cryptopia.co.nz.

When will your NEM team allow all XEM buyer and user to deposit and withdraw while your NEM team travel to talk, and talk, talk ?

Can i get my money before new year ?

@twiliowot
Already answered here (Huobi run deposits after they implement filtering deposits from hacker):

@Hypnotizer
Are you sure NBFRCTQAEC6ITWADQ753QZVKBQ76BXDKVMG7JMO3 belongs to Spectrocoin? Could you attach screenshot from your spectrocoin deposit view for XEM:

http://explorer.ournem.com/#/s_tx?hash=5af4b85b42c9432090fcdfffaecb93820235051a18a458502c48fd3ef11c130e

Yes! :slight_smile:
In NEM blockchain XEM are on huobi exchange wallet.
Reason why it’s not displayed in your exchange account balance is because they hold processing but in blockchain transaction is made.

tell me, what about my transaction?

![Снимок экрана (8)|690x387](upload://iGctJhHnLOYW4M3wJysGPSSCbxB.png)

sent coins from the exchange yobit to huobi
coins never arrived
we can say from the screenshot, they entered the purse huobi?

read previous comments…
currently Huobi freezed all deposits of XEM

您好我一月28号从huobipro提XEM到poloniex至今没收到,我该怎么办,希望得到您的答复

你好@ zouwuqiang111
你不能从霍比派到波隆涅克斯,或者你没有,钱不来?请描述更多的细节,因为我正在使用翻译软件。


Hi @zouwuqiang111
You can’t send from huobi to Poloniex or you did and money don’t came? Please describe with more details because I’m using translation software.

@CryptoBeliever yes, it´s correct. Screenshot:

@Hypnotizer please contact with spectrocin.com, provide transaction hash and ask for explanation.
They have livechat on they site (fastest way).