Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

@Laurene_Ranani
This is your wallet:
http://explorer.ournem.com/#/s_account?account=NCFIWV-DTKQ4J-MOIZ35-5XEHDI-H3W6GH-CGRUJE-QDNA

This is your transaction to Changelly:
http://explorer.ournem.com/#/s_tx?hash=7150f62166dec79b7481123e7030df18ceb3f9faf164b6aaedf1530ba1c4d1c1

As you can see message is wrong (“hello”). Please contact with Changelly support, provide transaction hash (7150f62166dec79b7481123e7030df18ceb3f9faf164b6aaedf1530ba1c4d1c1) and they should return your coins.

Attention!!! The decision on XEM! If your money is already visible in transactions but not yet on the balance sheet. You need to buy any number of XEM on this exchange and the balance will immediately reflect and those that have been frozen!

Donate me small DOGE for the solution: DAK63j2rKdWhisLQpVzuQ8UH4mNQhkmxnx

:smiley_cat:


@RT_85 this solution was already posted before by other users. And also repeated by my. Look couple posts above.
Thank you

hello sir I made a request for withdrawal but can not be done because the message code is not available. please be able to add the message code. Please resolve your grievance. Thank you

Search results:
Transfer transactions
Sender /
Recipient Amount
Fee Height Timestamp
deadline
nba7sf-ohpi3m-hwkqwc-jmwjqh-mocahx-nm2pyy-36sa
ndhrtr-l2z2r6-k3hd3o-slvgqj-uwowq6-vmmtyi-ee43 803.350000
0.100000 1538543
2018-03-11 02:00:38
2018-03-11 03:00:38
tx hash: 391bdd190f44175dddb1622f403ba8322fbc19b5c0e8a785248498cf98c361fb

15253200XEM WITHDRAW807.390219942018-03-11 03:41:44Already sent803.353269Detail
ADDRESS NDHRTRL2Z2R6K3HD3OSLVGQJUWOWQ6VMMTYIEE43
TXID 391bdd190f44175dddb1622f403ba8322fbc19b5c0e8a785248498cf98c361fb
Check

@Seckin_Kaya
Transaction was sent from AEX exchange to Koineks exchange.
You didn’t include message code and that’s why Koineks didn’t process your transaction.

So what we have to do is solve it. how can my grievance be removed. How do I get my XEM amounts back?

I would really appreciate if you can help. what should i do to see koineks

@Seckin_Kaya Because you didn’t include message code transaction was not processed by Koineks. Exchange use one wallet address for all users and message is used to idntify user. That’s why when you didn’t include message transaction can be assigned to any of users.
But coins are on Koineks wallet now so you must contact with Koineks support and ask them to assign this transaction to your Koineks account. They will need probably some proof that this are your transaction like screenshots from AEX withdraw history and transaction hash.

I got my balance reflected in the wallet. Seems Cryptopia has resolved their issues. Thanks for all who raised your voice to resolve this issue.

This forum is much useful.

1 Like

Can you help me? I deduced my XEM from Cryptopia, but they did not enter my wallet. Translation was done with all the necessary data. Translated to the wallet "ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR:e6f1d024043f4c36b5a. TXID: 0954787a31b07cd063288d122b0423d23938e36ece6be548ebab3dfb0f7a3973

Hello! Please check if everything is okay with this transaction?
XEM sent from Cryptopia 11/03/2018 02:16 AM
Address: NCBZAMAEQCSVJDGBTG5G3343RDHOSHJZKTVVIDN
Message: e18c7f463960599e741a3de93fdafe14f5a9c2cd

Thanks for your help in advance.
Irek

I sent xem from aex, but did not ask me for the message this is normal?

Hi,

I am new to nano wallet transferred soem XEM from my poloniex account to my nano wallet account.

On poloniex it says transfer completed with a transaction id an hour ago but I still can’t see any XEM on my nano wallet.

Can anyone please help? many thanks

@Obolonchik when you made withdraw?
Transaction doesn’t exists in blockchain :
http://explorer.ournem.com/#/s_tx?hash=0954787a31b07cd063288d122b0423d23938e36ece6be548ebab3dfb0f7a3973

Only way to fix this is contact with Cryptopia support.

@ims124 check if transaction id provided by Cryptopia exists in blockchain. You can do it in explorer.ournem.com.
If not you must contact with Cryptopia support.

@luistovar01
If AEX doesn’t support including message you can’t send to other exchange directly.
First send to nanowallet.

@sjxem
Poloniex put your wallet into maintenance.
Check if transaction is completed and transaction id exists in blockchain explorer > explorer.ournem.com.

envie directamente desde aex a bittrex
no me pidio el mensaje, este es el id: TXID 6c04e6e6121fa2667858e88ba9454a7c9a17a6ff4456b3027dc813cd1a2403b9
no se si esta bien o tengo que contactarme con el soporte de aex

This is my ID:
6c04e6e6121fa2667858e88ba9454a7c9a17a6ff4456b3027dc813cd1a2403b9 send from my aex to bittrex wallet and show in the blockchain but I have been waiting for 8 hours for any problem?

@CryptoBeliever Do you have any further information about cryptopia processing of XEM transactions? The appear to have taken it off maintenance but have not yet credited my account.