@hamchiks
Huobi отправляет транзакцию как v2, которая не обрабатывается Poloniex.
Я боюсь, что только решение для вашей проблемы - это контакт с поддержкой Poloniex.
@hamchiks
Huobi sends transaction as v2 which is not processed by Poloniex.
I’m afraid only solution for your problem is contact with Poloniex support.
Just an update all, I got the following from Cryptopia:
Please be advised that this is a bulk response due to the high volumes of tickets received regarding withdrawalsThank you for contacting our Support team regarding your withdrawal.Your withdrawal has been detected by our system and has been cancelled due to the technical difficulties experienced. You will now be able to withdraw your balances. We do sincerely apologise if this has caused inconvenience. We thank you again for your understanding and patience.Regards,Cryptopia Support Team
pawelm Regular
March 8 |
@Neotheone
No it’s problem on Cryptopia side. Not related with your public key.
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In Reply To
Neotheone
March 6 |
No sorry I was talking about the Nano wallet. If I was to receive a small amount of Xem and then sent it back and getting a public key would that solve the problem?
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Hi. Just an update about the transfer problem. NEM has been credited back into my poloniex wallet.
Now when I try to send them into my desktop nem wallet again, do I need to add a message in the message box that shows in the poloniex withdrawal? thanks
Перевёл nem,не вписал сообщение ,nem зависли.NA2KC3-6U4YIH-DVMBEK-GGFWBG-OIVJMB-5XAM7X-2ETI адрес.5fc257b238381fea424c7ad8b90ffcd1ac3b41a952a1a8c973b760e78697094d hash
Dear XEM technical assistant,
I just wanted to present you my issue with XEM transfer I did from Spectrocoin on March 14, 2018 which have not yet reached my Poloniex wallet as of today.
The wallet address and NEM message was double checked by Spectrocoin and were OK:
http://explorer.ournem.com/#/s_tx?hash=7a345d8c265ccaa3f22125ae1c711427cb898981703cafde4edba51152441b42
Wallet: NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG775N3D
NEM Message: 77e7868f3803275a
Please help me check what happened and solve the issue.
Thanks
@ssuper_K
Это ваша транзакция:
http://explorer.ournem.com/#/s_tx?hash=5fc257b238381fea424c7ad8b90ffcd1ac3b41a952a1a8c973b760e78697094d
Вы не указали код сообщения, требуемый Freewallet для автоматической обработки транзакции.
Что вам нужно сделать, так это связаться с поддержкой freewallet, обеспечить хэш транзакций и попросить вручную оплатить эту транзакцию.
@ssuper_K
This is your transaction :
http://explorer.ournem.com/#/s_tx?weź hash=5fc257b238381fea424c7ad8b90ffcd1ac3b41a952a1a8c973b760e78697094d
You didn’t include message code required by Freewallet to process transaction automatically.
What you must do is contact with freewallet support, provide transaction hash and ask for manually credit this transaction.
@Theos
Spectrocoin is sending xem using v2 protocol which is not supported by Poloniex and couple other exchanges. I told spectrocoin.com couple months ago that they should change this but they didn’t.
Your only option now is contact with Poloniex support, provide transaction hash and ask for manually credit this transaction to your account.
Thanks for the prompt response,
Would that be possible to return those XEM back to my Spectrocoin
wallet?From there I can send them to my Binance wallet.
Today, I have sent some to Binance and it worked perfectly.
Please advise me if this is possible.
Thanks
Где в приложении можно посмотреть историю транзакций,что бы был hash.Они
просят скриншот для подтверждения.Спасибо.
@ssuper_K какой кошелек вы используете? Если история транзакций в нановолоконной форме находится на панели управления.
В качестве доказательства вы можете отправить небольшую транзакцию с правильным сообщением.
@ssuper_K what wallet are you using? If nanowallet transaction history is in dashboard.
As a proof you can send small transaction with correct message.
Dear XEM technical assistant,
i have been send on 2018-02-26 xem from spectrocoin to my account cryptopia and poloniex and still i did not recieve xem in both exchanges .
I am waiting almost one month , it is too long .
this is transaction id
dd653934677097c745188d87fd7099a742c55085d569b0b2185be573b4200b6d
and
eafdb450b4f93d533106b8bcb63b108a1a90c3bbd81654871dc77d4600969b9c
I would be very grateful if you can help me find out what happened to mine xem
@jofandeka
Your xem arrived to Poloniex and Cryptopia wallet. But because Spectrocoin.com sending transaction using v2 protocol transaction will be not processed automatically by Poloniex and Cryptopia.
Only way to have it back is contact with Poloniex and Cryptopia, provide transaction hash and ask for manually credit this transaction to your exchange account.
OK , thank you MR Pawelm
Hi, having waited for more than two months, I have received the message from POLONIEX Tech Support stating that my issue has been resolved:
"Hello,
Thanks for your patience as we investigated the wallet in question.
We discovered an issue with the wallet, and we have since been able to resolve that issue. If you are still having trouble with this wallet or past transactions, please let us know and we will be happy to investigate further.
Best,
Poloniex Support".
However, I have not received any XEM at my account so far, and I am very concerned about being treated like this. I do ask you to assist me in that matter. Thank you.
@axioma looks like automated answer.
Try answer for that your issue is not resolved, because you didn’t include message code and they need assign transaction manually
1,484.9 XEM were sent to POLONIEX Exchange deposit on 21.01.18, and Tech Support NEM has confirmed these transactions.
http://explorer.ournem.com/#/s_tx?hash=5dca5443739c13cd1bd49a6cc8466b0980b130dfb41b2b559ceac17339afbe551
http://explorer.ournem.com/#/s_tx?hash=e40c81323abc460110d998dd43968c09fdd671e72cc3cafd5bfa72e164a7701e1
I didn’t specify a (NEM message a8572c6079074f2f ) when sending XEM from nanoWallet to the POLONIEX accaunt.
Please, perform the transaction manually.
I do ask you to take into account that the total amount of coins being on POLONIEX Exchange balance now, to which I have no access, is too big for me.
Thus, I would highly appreciate if you could provide me with any meaningful assistance in the above case.
I look forward to hearing from you.
Best regards.
This is text of my Ticket for support.
Hi,
I have sent XEM to Binance address, but somehow I forgot to provide the message. Can you please help to complete the transaction successfully!
TX HASH: d67fa761231d3f34e0ba50d95fb009314b05e227ed0404336563e9cffc524a4c
Let me know if you need more info!
Thanks in advance.