@Nemo check if your ticket it’s still open. If yes try comment in it. If doesn’t help try create the second one. I know that response times for Poloniex are frustrating…
I know that they eventually’ll answer and they should fix your issue (return coins to your Poloniex balance). Don’t call them thieves in support ticket - it doesn’t help 
If they don’t answer in next 1-1.5 months please let me know. I will try contact with them on my own.
Thank you, i love you ! 
1 Like
My ticket is open, with generic “Ian”
Hi,
Our sincerest apologies for the delay.
I am sorry to hear this, I will investigate this and reply to this message as soon as possible.
Best,
Poloniex Support Team
Ticket: https://poloniex.freshdesk.com/helpdesk/tickets/777745
And then :NOTHING
Am i talking to some AI ?
That was over one month ago . . .
the transaction was 3 month ago, i´ll die before it gets through
I am waiting for my DIM transaction from btc-Alpha to Hitbtc here is my payment ID 425246820809
@0utofcontrol without transaction id/hash we can’t tell nothing. Payment id is only exchange identifier.
tx hash: 5383f98290c4c1da274de9d3ade67747f8d17791bc05e3c29cdc96776b02404d
From btc-alpha to hitbtc
@0utofcontrol transaction is done:
http://explorer.nemchina.com/#/s_tx?hash=5383f98290c4c1da274de9d3ade67747f8d17791bc05e3c29cdc96776b02404d
If address and message is correct you should contact with Hitbtc and ask for explanation.
I have sent the XEM without Message when I send it to Cryptopia.
That’s why my XEM coin is not transferred to the Cryptopia wallet.
Can I put the message again?? Otherwise, how can I fix it??
Please help me.
Thank you
Where did you send it from?
From a wallet an exchange or elsewhere?
1 Like
I have sent from the upbit exchange wallet to cryptopia exchange wallet.
Yes I have.
3cc3a7d7af713482c05487651ac1e443f9a074c2775b89cd3c49559447708f2f
Can I add the message on it??
Or Can I return the XEM back to the previous wallet???
@dydfo44 you must contact with Cryptopia support, provide transaction hash and ask for manually credit this transaction. Coins are already on they wallet so only they can do it.
**Hello. I just sent some XEM from my kryptono.exchange , to my binance exchange but forgot to add the message…is there a way to retrieve it? I try contacting binance but they nothing ! any help here **
From
NCIRUR3DIM2AH2KQASIEVZIDUP3II4ZI44STJUYA
To
NC64UFOWRO6AVMWFV2BFX2NT6W2GURK2EOX6FFMZ
Amount
67.927000 XEM
Fee
5 XEM
Block
1660405
Hash
9a0819b0ec8fc1c87befe93cde8ef65964cc60d0a2e52eb5e421142f55636585
Write to support of Binance only.
1 Like
ok thanks
@Loriano
Yes. Only Binance can help here. Please provide them all details and don’t forget transaction id.
yeh i speak with binance and tell me …
Hello ,
We have helped you forward your case to our relevant department , and we assume your problem will get fixed soon , but it still will take time , so enough patience is necessarily required
any further problem please let us know
thanks for your support !
sincerely ,
binance team