Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#4077

Hello!

I have a problem. I tried to deposit NEM to Binance, and didn´t put in the right MEMO.
I send them the transaction details, but they need the TXID.

Please fill in the TxID without blockchain explorer URL (eg.9db0c4bcab79f1681726d9200c5411b0). If you cannot find the corresponding TxID on the withdrawal platform, we recommend contacting the withdrawal platform customer service.

How can i find out the txid of this transaction?

On the NEM Blockchain Explorer i just found out the HASH, BLOCK and SIGNATURE.

#4078

You search by your address in http://explorer.nemtool.com/

#4079

I sent 886.9993 XEM coin (NEM) to Bitmax from Binance at 2021-03-18 11:54:58. I am one hundred sure that everything is correct. Here is Bitmax’s Deposit Address for XEM: NAGJQWSPIE2O2HNPNEFOLEMX4F7P5BJJMETRT5FF and Message: 13425. You can see these informations by screenshots and I use these Deposit Address and Message but the XEM coin transfer is not finished.

Here is my TxID: 60b8c68b374beb0318c480c817bc46558bb85e2230cf73a8dda03bd93b59d39b

The link of TxID page link: NEM Blockchain Explorer v3

#4080

Transaction doesn’t exists:
https://explorer.nemtool.com/#/s_tx?hash=60b8c68b374beb0318c480c817bc46558bb85e2230cf73a8dda03bd93b59d39b

Looks like Binance failed to send. You have contact Binance support

#4082

I sent 886.9993 XEM coin (NEM) to Bitmax from Binance at 2021-03-18 11:54:58. I am one hundred sure that everything is correct. Here is Bitmax’s Deposit Address for XEM: NAGJQWSPIE2O2HNPNEFOLEMX4F7P5BJJMETRT5FF and Message: 13425. You can see these informations by screenshots and I use these Deposit Address and Message but the XEM coin transfer is not finished.

Here is my TxID: 60b8c68b374beb0318c480c817bc46558bb85e2230cf73a8dda03bd93b59d39b

The link of TxID page link: NEM Blockchain Explorer v3

#4083

I see. One explorer is not presenting it:
https://explorer.nemtool.com/#/s_tx?hash=60b8c68b374beb0318c480c817bc46558bb85e2230cf73a8dda03bd93b59d39b
Looks like bug in explorer.

So then you should contact Bitmax and ask why they not credited. Maybe wrong memo?

#4084

Please help. I have withdraw xem to bitbns from Kucoin. but not recieved to bitbns exchange. here are the details.

Hash 0e220f2fa4e2f908eb12fb76e27a09a30ad1fa9dd5492644a9f70d1a78b9774b
Block 3201442
Timestamp 2021-05-18 13:56:08
Type transfer
Sender NB4OAGPQ2GUBEXNZOQJVHEYADRRIQWLHVAJ5G7JS
Recipient ND5NJ3J5J3VG7WCSIYIL3RRGEWNUCTRV52AOABBZ
Amount 511.164551
Fee 0.1
Message 1019110
#4085

Hello. If you sent with correct address and message then this is problem on Bitbns side. You should contact their support.

#4087

My advice to everyone is to consider coins that you invest in and never stop trying to get what’s rightfully yours.

#4088

Hi everyone, i have problems a years ago.

Im accidentally send encrypted message to Poloniex (correct message and address) but my never come to my Poloniex wallet. Sending by NEM Android platform wallet.

Hash
fedee14ccd4dd533d7ddfe0d43df0eb62d5f738f3fdc4864c53640072f2fffd2

Wallet
NDDDXC-EMPO6M-BVZTLL-FCAZDT-MIUIZ3-EYN6FJ-33KT

Can i recover my lost ?

IMG_20210830_144543
IMG_20210830_1445431080×1965 296 KB

#4089

Hi. You have contact Poloniex support, give them tx hash and ask to send back.