Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#649

I put in a withdrawal from HitBTC to deposit to my new nanoWallet account 19 hours ago and it is still not confirmed or showing in my unconfirmed folder. My address is NCQVWMIDDXXWY2E34JHVJHUQ2QWSRRLCKPUBQL3Y.

I don’t have a public key yet since this is my first transaction. I’ve heard you need a public key in order for a transfer to be confirmed and I could do that by making a 0 XEM transfer from and back into my account, but I have no XEM to pay the fee for doing so. I tried buying XEM from Changelly, but being in the US, it would not work for me.

Any ideas? I need enlightenment.

Thanks!

#650

Hello @DMcA,

Could you please give a transaction id (hash) which should be visible in your HitBTC XEM withdrawal history ?

#651

Here you go: 7597861d-33a6-4d1f-b146-806c4b66e03d

Thanks!

#652

7597861d-33a6-4d1f-b146-806c4b66e03d it’s not valid NEM network transaction hash.

Block explorer tells me that your account is empty: http://explorer.ournem.com/#/s_account?account=NCQVWMIDDXXWY2E34JHVJHUQ2QWSRRLCKPUBQL3Y

Looks like this is problem with withdrawal on HitBTC site and you must contact with their support. Transaction is not visible in NEM network.

#653

Thank you for checking into this @CryptoBeliever. Sorry about my error on the transaction hash. I gave you the HitBTC transaction number … upon further investigation, I see they have not given it a hash yet … at least it is not listed on the record. I’ll contact HitBTC support … glad I just did a small amount to check it out!

Thanks again for your help.

#654

Good luck @DMcA hitbtc support contact !

#655

I have the same problem as DMCA, from 4 days my transaction is waiting for confirmation. I have already opened 2 tickets but the support is not answered.

#656

Waiting is all you can do. Or you can try ask exchange in different channels: Twitter, slack (if they have) and so on.

#657

i have a problem with XEM whitdrawal from my android wallet.
i send it to my Poloniex account but never receiv it.
i contacted poloniex but they said that the money is gone to an other wallet not on poloniex.
i think i made an error; i put my poloniex XEM wallet adress in message.
how can i get my XEM back??

#658

@turkoz Please give us your nem public address.

#659

Saul, my Nov 19, 2017 transfer of 8008 XEM from Nanowallet to Bittrex isn’t showing up on Bittrex.
From NC6YET-DFND5P-S65WMX-YWVNDX-WFTR7H-AGNNRB-CSWT
To ND2JRP-QIWXHK-AA26IN-VGA7SR-EEUMX5-QAI6VU-7HNR

Block 1379648
Hash 5ed5aca6dc7b286c6ed91d62597a03bdfff56d1bc4fa0f67f7a526e7e9bc0a08

Is there anything I can do?

Thanks,
James

#660

@cryptohead your transaction doesn’t contain message code required by Bittrex.
You must contact with Bittrex support and provide transaction hash:
http://chain.nem.ninja/#/transfer/5ed5aca6dc7b286c6ed91d62597a03bdfff56d1bc4fa0f67f7a526e7e9bc0a08
And your public NEM address.

Regards

#661

I sent my XEM from my nanowallet to changelly but eventhough it is confirmed in nanowallet it hasnt arrived in changelly. And I dont find the hash in blockchain either.

xem
xem.jpg830×401 66.5 KB

Can anyone please help me with this. I have no idea what is happening.

#662

@okumanchoja2010 yes transaction is not visible in block explorer: http://explorer.ournem.com/#/s_account?account=NAYMV2-PLIQLZ-XEG6RJ-EHA5NL-QIU3YS-AN6AJO-TNBE.
Probably you are connected to not up to date node. Please select another node from list (click right top bottom green circle and choose other node). You can verify if node have uptodate height on https://nemnodes.org/nodes/.

#663

Hello.
I did the same mistake.
I didn’t write the message for the transaction for the changelly

http://chain.nem.ninja/#/search/ddcbe0ef10b89893011b3284db0b6875a5da8f56bbd2fe8d3114ee4657ffda45

They asked from me the hash and I gave to them.
I wait 3 days and they didn’t answer to me.
Is it normal?
What can I do?

Will they return the XEM?
I am very disappoint.

#664

Changelly is usually pretty good at answering tickets. I suggest you open a new ticket with them.

#665

I bought some XEM coins through changelly. the deposit never got to mynem.org account. Now mynem.org website says error message. What can I do to recover my coins? Do I have to open a nano nem wallet?

#666

Mynem.org is scam page. Warnings was put every place we can. How many coins you transfer to this wallet?

#667

I did a second ticket yesterday.
Today they answered again if I want refund or proceed the transaction manually.
I said that I want refund and they can keep the transaction fees.
If it is not possible that, proceed with exchange manually.

I am waiting again…

#668

Yes, I’m having issues with Yobit and deposited 1000 XEM and still not responding to my messages, support tickets, emails, etc. and over 72 hours gone by. Anyone know how to figure this out? Please help. Thank you! Ken
Hash is 59fc4c2f84bc15b5b190888515043fea57fa04fb18efcd4d210143ed549bec8b