Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

actually, it looks like it was correct
http://chain.nem.ninja/#/transfer/fa45b908cccb08ce199cff03dfdf8b30b9ce0f676d2a5f2c45dfd0ecd6a45d88
The coins just never made it into my polo account.

@mkrygeri problem is with message code. It should be not encrypted.
You must contact with Poloniex support and provide link to this transaction (http://chain.nem.ninja/#/transfer/fa45b908cccb08ce199cff03dfdf8b30b9ce0f676d2a5f2c45dfd0ecd6a45d88)
They should return your founds.

Thanks. I have opened a ticket with Polo. Hopefully they will do this for me.

Hi

I put the wrong refund adress with litbit. ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR( this is the adress where i got my xem from)

Is there somehow that i can get my nem back?

@Zlotvor71 First of all. Could you please give us transaction id?
Only with transaction id we can tell something about this transaction. Id should be visible in your litebit account. If it’s not visible you must ask they support.

@Hadi_Hojatpanah sorry I miss that you already have written about this that it’s from Cryptopia. Cryptopia has some issues because they withdraws are not visible in blockexplorer (it also applies to other coins). Please contact with their support.

its like my trouble bro

So I was going to send some coins from my XEM mobile (iOS) wallet to bittrex but, I only put a message in there. Here is the txid 3934f81e24192db195b22cc251f1eafae526734d921e19dc4e6f60a8262e4e97

Hie
I am a newbie here!! I sent my coins to Bittrex with a message only, did not put an address. The coins left my wallet but never reached my Bittrex wallet. Is there a way I can locate the coins, the transaction id is NBLQ6PE7Z5CVANJNXGOR74UQLOJ2YMGJJOZ4YFAQ

I have opened a query with Bittrex support and I have had no luck the past 3 weeks.

Thanks

Hello @Berts_AN
I don’t think it’s possible to sent tokens without address. You must put it.
You did transaction from changelly too bittrex yes?
If yes in your changelly transaction history should be transaction hash. Looks similar like this 46a7302503fa09c3cabc74070ad60c933c2350bb6e7b842ceca353ef14cfd0a1. If you can’t locate it iin changelly history you must ask they support.
Thanks

@Bryan_Sparks
This transaction:
http://explorer.ournem.com/#/s_tx?hash=3934f81e24192db195b22cc251f1eafae526734d921e19dc4e6f60a8262e4e97
Was not sent to bittrex because recipient is not bittrex address:
NCKV5IMPU633ZSOUPWESFWPED5HZ5QONPYT5FRZO
Do you know who is the owner of this address?

Thanks, I will ask sender to check with croptopia support.

Thanks, he contacted cryptonator and problem solved.

It was because the different wallets transaction.

1 Like

Hallo,

So my transaction id is - 3d90d670dfda13142e3b8947cb10d5bc1606d560dc2ce9fb8d6a2040a4af1e3b and my second transaction id is7a042afae9fd4bf3fff538bb28ce5ead881ca363e24ebfef7c66bc9eef083705.

So if an order is cancelled by litebit, they send your xem back to your refund adress. But i put the refund adress were i got my xem from.ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR.

@Zlotvor71
Are you keep your tokens on exchange? ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR is not your address, it’s bittrex address.

If you want your tokens back you must contact with bittrex support and ask for refund this two transactions:
http://explorer.ournem.com/#/s_tx?hash=3d90d670dfda13142e3b8947cb10d5bc1606d560dc2ce9fb8d6a2040a4af1e3b
http://explorer.ournem.com/#/s_tx?hash=7a042afae9fd4bf3fff538bb28ce5ead881ca363e24ebfef7c66bc9eef083705

Regards

what your money back?

u can found tx id in blockchain XEM?

who wrong in here issue bro?

Oh thanks for the fast reaction, but i never bought something at bitrex… But if i contact bittrex , they could solve this?

Thanks

you need try that bro… i have problemb too

@Zlotvor71
For sure this is bittrex address: ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR
You must copy-paste it from somewhere…
Yes. Tokens are on bittrex wallet and only they support can return your tokens.

thanks