Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#789

@Saul

hello there,

i need help to know when my balance will arrives to my address on poloniex

i had bought nem coin from spectrocoin website
and sent them to poloniex using this info :
address : NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG775N3D
message : 6632c4eda3eebbfd
:slight_smile:

but it’s not arrived yet

i search for it :

http://explorer.ournem.com/#/s_account?account=NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG775N3D3

and here is the hash

http://chain.nem.ninja/#/transfer/6dd7579ab6fc255456c8215b6f08e22e9eba506ba2b8fbcc886af3305c28a053

Could Any one help me

thanks

#790

@gaza331
I don’t why (I tried figured it out) but all transactions sent directly from Spectrocoin.com to other exchange are not process automatically…
I’m afraid you must contact with Poloniex and provide transaction hash for not processed transactions. If you have information from Polo why they system don’t process this transaction please let me know…

Nem Balance doesn't arrives to my address on poloniex [MOVED]
Nem Balance doesn't arrives to my address on poloniex [MOVED]
#791

ok , i had contact them , but they still doesn’t answer to my questions

i hope it will be fine

thanks for help

#792

Guys anyone contacted with bittrex about his lost coins ?
i contacted them 4 days ago , till now no answer
please let us know when they answer and help

#793

Hello, Transaction from Cryptopia didn’t arrive to NEM nanWALLET.

a437f3f65eba9f495a1f9a4faf75a9d44250a3145dc28f52d8a21826a2489603

How i can sort this out?

Regards

#794

Hello @Dmitry
You must contact with Cryptopia support. This transaction is not visible in blockchain:

http://chain.nem.ninja/#/search/a437f3f65eba9f495a1f9a4faf75a9d44250a3145dc28f52d8a21826a2489603

Not first similar problem with Cryptopia last days.

#795

I recently experienced coins not showing up on YObit.net account after transferring from Bittrex account. The address and message was all entered correctly and the transfer ID is 24ed2ac0321b9cbff4dddd3785838f91e379d725d3d94cfa4eab60fc256bdccc, however, when I asked YObit for support this was their response:

Dear User!
Support answer:

Deposit/Withdrawal coin will be available after you upgrade the source code of the wallet. Unfortunately the developers are in no hurry to send you updates

  • therefore, in order to avoid the loss of users, the network is not available.
    If you have updated the source code of the coin, send us (https://yobit.net/en/maintenance_request/ Free)and we will promptly correct the problem on the coin.
    Thank you for contacted the support.

Anyone have an idea on how to get them the source code they speak of? I doubt I am the only one experiencing this. Thankfully I used a much smaller amount as a test bed than what I had overall planned.

Any assistance would be greatly appreciated.
Michael

#796

They just copy paste some standard answer and when you ask about details no answer…
More information in Xem wallet maintenance on yobit

#797

Today i sent my XEM/NEM from vip.bitcoin.co.id to Bittrex, before i sent my XEM no trouble like now, i has been use right addres and message but i can’t found my XEM deposite to my wallet in bittrex…

tx id: d472f376786b41077ba7e9a11e846f29e02e02af4595756de443b4314c1f3c66

this my screenshoot
this is my transaction

1
1.png1100×128 6.04 KB

this problemb transaction

22
22.png1133×349 21.8 KB

this is another transaction completed, same wallet and addres

2
2.png1133×349 19.9 KB

not found in blockchain

3
3.png1177×591 129 KB

i has been contact vip exchange and bittrex excange and him not answer, where wrong?

#798

Hello @Letterking,
You should contact only with vip exchange. If transaction id is not visible in blockexplorer that’s mean transaction was not made correctly and never leave vip exchange. Only they can help you because it’s error on they site.

#799

thanks my friend, i has been contact vip and him not respond me, u look it my transacction before is right same addres and message and its can recieve in my bitterx wallet, but in my last transaction is completed and i did’t receive my NEM in bittrex. its mean trouble in vip?

#800

@Letterking yes. Your input is correct but I think vip exchage has some technical problem when sending transaction. I don’t know this exchange and how fast they support is (hope it’s fast).

#801

youre the best my friend i will try call vip exchange. i hope my XEM back and i will sent you xem too

1 Like
#802

someone send me 500XEM with transaction ID
8b8a2a7b6c114c64fc091e056a460106bde7f15a365c5279390fb64e37da8075

but I didn’t receive at my wallet:

NCMZQU7GV3G2SFK4Q7QW4AV2VXSSUBF5HVTYLN6E

photo_2017-12-11_16-48-08
photo_2017-12-11_16-48-08.jpg1041×360 15 KB

he sent with cryptopia

#803

Hello @Hadi_Hojatpanah
This transaction doesn’t exists in blockchain explorer:
http://explorer.ournem.com/#/s_tx?hash=8b8a2a7b6c114c64fc091e056a460106bde7f15a365c5279390fb64e37da8075

Is this transaction from Cryptopia ?

#804

yes he sent from cryptopia

#805

I had sent 900 NEM to poloniex on 8/10/2017, but somehow the last 5 characters of the address were left off.
The odd thing was that I had used the QR codes in poloniex.
NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG775N3D
ended up actually going to
NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG7

The “message” was correct. Is there any way to get my coins back?
I’m not sure how these things can be resolved.

#806

They probably never left your account as that’s probably not a valid target address. Please tell us your account so we can verify this.
Genereally speaking, if you do send XEM to the wrong address, as is with all cryptos, they can not be recovered unless you’re lucky enough to find out who the address belongs to and they send it back.

1 Like
#807

I don’t think it’s possible to sent from nano wallet to invalid address. And if it will be network reject this transaction probably.
As @memario have written please provide your public address.

#808

My Address is NBUIFF-CCIJ7E-WBKKQZ-KRRKR3-QOP7RR-GHJFGH-KNQ4
I’m not sure what you mean by my account? does that mean my address or public key?
My public key is
21a7f470c149f805656488abc3e6575932ae9615c5be8ac0e99c5eeec678f2ed

My NEM wallet only shows 19.7751 XEM, so it’s definitely not there. I have no idea how to check these transactions in the chain. How can I find the txid?

Something really messed up happened, because when I sent this I quadruple checked the message and the destination address before pulling the trigger in the NEM iphone app. I just recently figured out it left off the last 5 characters.