Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Thank you so so much! how much time takes the deposit in this case so?

You must contact with bittrex support. I don’t know how quick they answers. Not in couple days I guess because many people waiting over 2 week for answer.

Anyway , any of them get back their xem after sending their tickets

As I remember I don’t remember situation when Yobit refuses return tokens. More complaints about long waiting for answer.

About 3 days ago I exchanged Ethereum to Nem from changelly, unfortunately the process is stuck in he “send to wallet” phase. I contacted changelly with no reply. I am wondering if there is something I’m failing to do with my wallet. I have already sent a previous transaction through the same way without any problems, but this one seems to be taking alarmingly long to process. Pls help.

@Meaustri
I don’t think if it’s problem on your site. Changelly has some technical issues (not only with XEM).

Hello Pawelm
Regarding my issu (post #1332), i have to wait for changelly answer ? (I send them the two links and explained that I ticked the enc box). If they didn t receive my nem, why have they dissappeared from my wallet ?
Can’t you help me to recover them if you can ?
sincerely yours

@pcmac They receive your xem but because you attach encrypted message they was unable automatically process your transaction.
You must wait for changelly answer. They do refund or they will continue changelly conversion manually.

2 Likes

hi, i dont receive my 16140 XEM, can you help me with it?
transaction from my BTC wallet:
https://blockchain.info/tx/fd09de89091ff67a2951400a41769900f6c3a96eebf0df16e51825363eb10c2f

output transaction ( to my Nem wallet):
http://chain.nem.ninja/#/transfer/9234c9a9e2520227034783911d20dded03eb2492e92b7e09620a9f352585067e

my Nem address:
NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ

Hello @arturmd
As you can see NEM transaction :
http://chain.nem.ninja/#/transfer/9234c9a9e2520227034783911d20dded03eb2492e92b7e09620a9f352585067e
Is from Changelly to Changelly address.
Did you put in form wrong recipient address in form (changelly instead of your personal wallet address)?

You must contact with Changelly support and ask for send this funds to your correct address.
Your address in nanowallet can be found when you click “Account” button in top right corner.

I just sent 29 xem to the wrong address I meant to sent it to my wallet I sent it to this address NBRT3YQTVHLTYBDUXH2HHURI5KCYDWRWJ63YWIGG this is not even receiving address it is the address I got my xem from so I replayed to it. My accrual wallet address is NCEKYQ-JNLRS7-2ALJAM-5SIHCH-P6TH25-LYXF4P-TW3D the message I used is housshouss

I just sent 29 xem to the wrong address I meant to sent it to my wallet I sent it to this address NBRT3YQTVHLTYBDUXH2HHURI5KCYDWRWJ63YWIGG this is not even receiving address it is the address I got my xem from so I replayed to it. My accrual wallet address is NCEKYQ-JNLRS7-2ALJAM-5SIHCH-P6TH25-LYXF4P-TW3D the message I used is housshouss Can you please helpe

Hello @Houssem_Ferchichi
This is your account:
NCEKYQ-JNLRS7-2ALJAM-5SIHCH-P6TH25-LYXF4P-TW3D

Thia is probably transaction you are talking about:
http://explorer.ournem.com/#/s_tx?hash=1428e14d40dac48602f92b87b7e5043512bfe1894d680a957a9f0a05521e5eab

Address NBRT3YQTVHLTYBDUXH2HHURI5KCYDWRWJ63YWIGG is Yobit exchange address. If you want this tokens back please contact with Yobit support and provide transaction hash.

отправил деньги с полонекс на криптопию до сих пор не дошли ,все указывал правильно

Txid: 23fb529bb099291048bcf2832ec52bd60d1db4887e86da164b8d1b83c9bb30b0

@atsaenzo
Все выглядит нормально:
http://explorer.ournem.com/#s_tx?hash=23fb529bb099291048bcf2832ec52bd60d1db4887e86da164b8d1b83c9bb30b0
Вы должны связаться с поддержкой Cryptopia, приложите идентификатор транзакции.


@atsaenzo
All looks OK:
http://explorer.ournem.com/#s_tx?hash=23fb529bb099291048bcf2832ec52bd60d1db4887e86da164b8d1b83c9bb30b0
You must contact with Cryptopia support, please attach transaction id.

а как долго доходит транзакция, как определить должны были уже дойти или нет, у других монет есть количество подтверждений, а как обстоит дело с xem?

Большинство транзакций подтверждается в первом блоке, что означает, что транзакция выполняется менее чем за минуту. Каждый блок генерируется в 60 секунд, и это означает, что вы получили подтверждение от 11 × 60. Наверняка это проблема с обработкой транзакций Cryptopia.


Most transactions are confirmed in first block which means transaction is done in less than minute. Each block is generated in 60sec and that’s mean from time you have sent it you have 11×60 confirmations. For sure this is problem with Cryptopia transaction processing.

Криптопия мне еще не ответила, но сегодня они разблокировали кошелек XEM (NEM),а средства ко мне так и не поступили,должны ли поступить ко мне средства по идее или они пропадут?

Похоже, они поместили кошелек XEM в обслуживание. Вероятно, ваш депозит должен отражать, когда они заканчивают обслуживание, но вы также должны ждать ответа поддержки.


Looks like they put XEM wallet into maintenance. Probably your deposit should reflect when they end maintenance but you should wait also for support answer.

SpectroCoin требует Message для отправки Хем в Нановалет. Если для NanoWallet не нужно сообщение, дойдет ли платеж, кто-то пробовал?