Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

На биржу yobit отправил Xem в количевстве 89 штук, так и не дошёл
Отправлял без сообщения,скажите может сбои какие-то?

Безымянный

I sent a deposit from my Nem wallet to Cryptopia and I haven’t received my funds in Cryptopia wallet. On my Nem wallet it said that it was sent. Please assist me in getting my coins.

Block 1459806 Hash 7025e89febfc18599e10f65c7d9a132f56a0a969d53ad11fc84cf3637ae97035

Hello dear NEM support

I sent my NEM coins from Cryptopia account to my wallet in 12/01/2018.
Transaction ID is:

3e74c1973489b741ad459ee5512b34976e109889d4312c4707db698644d85d0a

Hash number probably: #2389260

but by now I did not receive any coins. In cryptopia there is status "complete"
Could you help me please what to do?

Thanks
member Martin :slight_smile:

@vinhthang
Unfortunately this is how most exchanges support now work…

@mguler43
Transaction looks ok:
http://explorer.ournem.com/#/s_tx?hash=84d323adaa7c77ba7d59865b972b2852be60a759677fb28d834eceafc587a309
Already couple people reported to me problem with Poloniex. They have probably sync issues. Please contact with they support.

@roelmb
Unfortunately this is known problem :frowning:
Please read this thread: XEM transfer from Spectrocoin to Bittrex missing

What you can now do is contact with bittrex support, provide transaction hash and ask for manually credit this transaction to your bittrex account.

Hello @pepa65
This is probably problem with hitbtc.
Could you verify withdraw history on hitbtc? Have you there transaction id? Status is completed?

Привет @ serega630061
Это ваша транзакция:
http://explorer.ournem.com/#/s_tx?hash=27ffefcd3d1ce541a5848c8977af5afe1a7b3450a344de24966e24990d332be1

Поскольку вы не включали код сообщения, необходимый Yobit для автоматической обработки транзакции, вы должны связаться с ними и попросить вручную зарегистрировать эту транзакцию в своей учетной записи.


Hello @serega630061
This is your transaction :
http://explorer.ournem.com/#/s_tx?hash=27ffefcd3d1ce541a5848c8977af5afe1a7b3450a344de24966e24990d332be1

Because you didn’t include message code required by Yobit to process transaction automatically you must contact with they support and ask for manually credit this transaction to your account.

Привет @ 1d57eae1256fb420643b
Cryptopia снова с пару дней справляется с синхронизацией с сетью NEM. Ваша транзакция выглядит нормально:
http://explorer.ournem.com/#/s_tx?hash=bf53fe6ddd8d960b4090cbe1f9313be3e200c7eab1d31a7ad98feedd0d363397
Пожалуйста, свяжитесь с Cryptopia support


Hello @1d57eae1256fb420643b
Cryptopia has from couple days again problem with sync with NEM network. Your transaction looks ok:
http://explorer.ournem.com/#/s_tx?hash=bf53fe6ddd8d960b4090cbe1f9313be3e200c7eab1d31a7ad98feedd0d363397
Please contact with Cryptopia support

@Boompieper
This is your transaction :
http://explorer.ournem.com/#s_tx?hash=942beb8540c8707e059836fe128e46eb8d1b5fd8e9a2f7e07e4abfd5bac4291a
Looks ok, so please contact with hitbtc support and ask for explanation.

@mantoine
Your transaction :
http://explorer.ournem.com/#/s_tx?hash=7025e89febfc18599e10f65c7d9a132f56a0a969d53ad11fc84cf3637ae97035
You didn’t include message code required by Cryptopia to process transaction automatically.
Please contact with they support, provide transaction hash and ask for manually credit this transaction to your account.

Hello @martind1983
This transaction doesn’t exists in blockchain :
http://explorer.ournem.com/#/s_tx?hash=3e74c1973489b741ad459ee5512b34976e109889d4312c4707db698644d85d0a
So for sure there is problem on Cryptopia side. Please contact with they support and provide ask for explanation.

That’s good to hear! I’ll contact the exchange.

Thanks pawelm

I wrote them and will see what they respond to my ticket

Martin :slight_smile:

Thanks for your quick reply! At least good to know the problem is known. Now the solution bu SpectroCoin / Bittrex…
i’ll keep trying!

Regards,
roelmb

Thank you @CryptoBeliever

I hope this is HitBTC… They gave this transaction hash (which I cannot find in the ledger): 301228034ff69fc843f744224c0654ee273b36e8494e1e15dd6cab5f541238d0
And a transaction ID (which I assume is part of their bookkeeping): 6b59f4ba-3d7f-4ecf-83db-3605c8d11054
This shows up in Payment History (but it doesn’t give any status).

Does my wallet look OK? I am worried that somehow it isn’t functional.


GOOD NEWS


Cryptopia finally refund my NEM, I have nem in cryptopia WALLET balance again.

tickect opened: 12/29/2017 11:40:35 PM
support answer: 1/5/2018 9:22:07 AM
closed and refund XEM: 1/17/2018 12:18:39 AM


CRYPTOPIA LAST ANSWER:

Hi Zyconix75,

The transaction failed to broadcast so we have cancelled it and returned your XEM to your account.

Regards,
Cryptopia Wallets Team


Now I don’t know if I try to send again to my wallet…

@pepa65
Your wallet. Looks ok. I don’t know why hitbtc has problems. For testing I have sent to you 0.1 XEM. You can send me back (if you have not only paper wallet) just to aquire public key. Maybe it allows process transaction hitbtc but I’m not sure.

Hallo Pawelm,

I ask you for the last time to help me.

I’ve contacted many times with LiteBit.

They sent the coins to NANO.

And they say, when the coins are on your balance, you must can trade with them.

(see screen-shot 18)

But i try that and it doesn’t work.

When i fill in the amount of NEM, my NANO-adress and the sending adress of LiteBit,

than tick on Send, i get: Failure_Insufficient_Balance (in red).

See screen-shot 19.

LiteBit don’t understand this.

Please help.

P.G. Schouten

Aalsmeer