Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Dear @CryptoBeliever,
(Im a first timer) I sent a transaction from Cryptopia to my Nem primary address with transaction number
77db4e55563fd001e166507db28ab894440efdcb9172621486a3a64532ae63a6
Its been more than 24 hours and i still cant see it in my wallet!! any help ?

@AJ_Fahmi
This transaction doesn’t exists:
http://explorer.ournem.com/#/s_tx?hash=77db4e55563fd001e166507db28ab894440efdcb9172621486a3a64532ae63a6
Please contact with Cryptopia support.

Just got an email from HitBTC Support:

Our Technical Team is aware of the issue and is already working on a solution.

Please let us assure you that eventually your withdrawal will be processed successfully. There is no other way for your coins but to proceed, it’s going to be alright.

As a last resort, your transaction will be cancelled and these funds will be back on your account.

So at least we now know it’s them… Not impressed with them, because to me it looks like they have never tried to submit the transaction to the ledger…

The transaction hash they listed still does not exist in the ledger, but I now see that there is no green checkmark on this transaction, while the others (different currency) all do.

Did you get this answer as of now? (Have opened a ticket 21 days ago on Bittrex and still no reaction, which is considering, I didn’t do anything wrong here, letting look Spectrocoin look like a f*cking joke and not the bank of the blockchain era. I mean, they can’t even send my money properly. Awesome job, party people. And when they screw things up they still make it look like it’s my job to get my money back…)

Hello, I transferred a test amount of XEM from Poloniex to my NEM wallet last night. When I checked the status in my Poloniex account, it is pending.up to now.

Status Coin Amount
Pending XEM 16.00000000
2018-01-17 11:10:24
Address: NB3ZCO-JKRYR7-ZJVT7L-RMGY3O-2EOUYW-LNULAR-V6XU
Cancel

How long does it take to get it transferred to my NEM wallet?

Thanks

@SuperSecretDude
Yes. I debugged for spectrocoin.com what is wrong. They sending v2 transaction which is good interpreted by network. But bittrex doesn’t support this kind of transactions.
Spectrocoin.com will probably change this. More information here:
XEM transfer from Spectrocoin to Bittrex missing

So problem is more on Bittrex side.

1 Like

@JUNP
From couple of days Poloniex has problems with XEM wallet. Transactions are delayed.
Your transaction don’t leave for sure Poloniex wallet.

@waynefinkman
I’m not from NEM foundation or representative. Regular investor like you.
Agree that it’s to many problems with exchanges.
I will pass my concerns higher.

My ticket’s status on Cryptopia for the Xem withdraw’s issue now is on " Awaiting admin reply". :roll_eyes:

Can I hope to see in short time my Xem on my wallet? :roll_eyes:

Bittrex, one of the biggest exchanges out there, is working with Nanowallet and Spectrocoin dev didn’t test his bullshit way to do things.

So, obviously these retarded Spectrocoin tw_ts should immediately write a f_cking support ticket to Bittrex support to solve this problem, because they sent my money. It wasn’t me…

@SuperSecretDude
You know how Bittrex support works. So spectrocoin.com probably change on they side.

I agree with both of you. I have the same problem and my Xems are “lost in translation” . Bittrex support do nothing although I am waiting 30 days. In Spectrocoin were so nice and gave me live chat support that talked to me about 20mins. F* Bittrex did nothing, only automated and idiot made default generic blah blah drink_if_you_are_thirsty answers.

My NEM where sent to the right address on POLO what to do 4 days 1062 this is a LOTTT

Hello Can someone help with this issue sent 1868.5 XEM to Hitbtc it was taken out of my wallet but does not appear on exchange. I have no ideal whats happening can someone please help Thanks info below
a68f8a3da072b1619cadfda1701eb76f60534edf3a40ea77f63b1e25d9a6f103

1 Like

Hello
I sent 1062 to NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG775N3D
message 50fa45747b1468bd
This is the correct addy to poloniex

TX: 0a4b844d950f1c93c1e15ca987f715b25ed80dc74b79355c27f1565c8c483c7c

From cryptopia 15/01/2018 9:18:00 AM

Since then both parties deny responsibility

What to do??NEM_NOT_RECEIVED

2496237 XEM 1062.81659843 20.00000000 Complete 0a4b844d950f1c93c1e15ca987f715b25ed80dc74b79355c27f1565c8c483c7c NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG775N3D:50fa45747b1468bd 15/01/2018 9:18:00 AM

@JohnnyAp4
This transaction doesn’t exists in blockchain :
http://explorer.ournem.com/#/s_tx?hash=0a4b844d950f1c93c1e15ca987f715b25ed80dc74b79355c27f1565c8c483c7c
So you must contact with Cryptopia support. XEM are still on they account.

@Pete
You have included encrypted message. That’s why your transaction was not processed. Because tokens are now on hitbtc wallet only they can return it. Please contact with they support, provide transaction hash and ask for manually credit this transaction to your exchange account.

Link to transaction :
http://explorer.ournem.com/#/s_tx?hash=a68f8a3da072b1619cadfda1701eb76f60534edf3a40ea77f63b1e25d9a6f103

Wow thanks a great deal.! They stated that I had to sumbit the message with the transaction or else it would get lost. Waiting on response now from ticket. Thanks again

Hello dear NEM support

I sent my NEM coins from spectrocoin.com account to poloniex.com in 16/01/2018.
Transaction ID is:

631e62eceedc31ef1be59ad06718de47ebb32659cf9ab861620d0613ad1afa19

Hash number probably: #360633
Message : bbf9953277872256
Adress : NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG775N3D

but by now I did not receive any coins. In spectrocoin there is status "complete"
Could you help me please what to do?

Thanks

I did bro they sync the wallet no nswer