Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

SuperSecretDude · January 20, 2018, 2:55pm

Bittrex isn’t slow, the big exchanges get up 10000(!) tickets a DAY(!), because most people send the wrong way*… Just saying. And we are in the same queue without having done anything wrong. And, of course, NEM foundation could do something. For example tell Bittrex and other exchanges that the NEM currency is able to transact XEM in way that Bittrex and others do not accept. And I only used Spectrocoin, btw, because NEM foundation constantly mentions those guys on Twitter…

I have no clue why you try to make people believe it’s the exchanges. Really. It’s not making any sense. Spectrocoin offers sth. that doesn’t work, NEM foundation endorses these people…

*They are idiots, too, btw.

waynefinkman · January 20, 2018, 4:24pm

u know what this convinced me to sell all my NEM I have now. cos this is ridiculous, there’s no point for me to investing in a Company’s currency that don’t give a toss about their investors. I am not gonna wait till I try and send the remaining NEM I have them gets lost in their Black Hole of a Blockchain.

I have 624 XEM transaction that hasnt hist my wallet for 4 days now, still got chase Cryptopia for.

I am done with this currency

Bintudynamic · January 20, 2018, 5:56pm

Unfortunately I don’t have the hashes because none was sent to me. I
actually sent the first two transactions from Nem wallet to free wallet
while the last one I sent from cryptopia exchange to free wallet too.

Thank you.

Reddog_Fcd · January 20, 2018, 6:34pm

Hi pawelm

I just sent 4Xem for test from Nano wallet to same Bittrex account where i have that issue with 580XEM sent from Spectrocoin to Bittrex 1month ago and everything is fine,i can see in pending on Bittrex…but nothing come back…only this 4 XEM …So maybe is something wrong with Spectrocoin and Bittrex??

sameh123 · January 20, 2018, 7:54pm

technical support for Yobit account. not answer never please help me @CryptoBeliever

CryptoBeliever · January 20, 2018, 9:32pm

@SuperSecretDude
I can’t answer for NEM foundation and them marketing. I can only tell you what I did in this situation:

After couple reports from investors, I reported to spectrocoin.com issue that they withdraw didn’t arrive at Bittrex/Poloniex (message/address is correct).
After couple days debugging spectrocoin.com developer found no answer so I started to do it myself (couple hours BTW) and I found a solution (more here XEM transfer from Spectrocoin to Bittrex missing). This solution was sent to spectrocoin.com, they thank me but still, it’s not implemented into they exchange.

Thank you

CryptoBeliever · January 20, 2018, 9:47pm

@waynefinkman
This is of course your decision as a investor.
I am also sure that Cryptopia will refund you but of course, waiting is annoying (I know that).

CryptoBeliever · January 20, 2018, 9:48pm

@Bintudynamic
So if you have sent from your wallet you should be able to find hashes. Could you give me your sender address for first two transactions?

CryptoBeliever · January 20, 2018, 9:49pm

@Reddog_Fcd
Yes this is problem when you trying to withdraw from spectrocoin.com directly to Bittrex/Poloniex.
Please read this topic for more details: XEM transfer from Spectrocoin to Bittrex missing

CryptoBeliever · January 20, 2018, 9:52pm

@sameh123
Why you use this exchange if you know that they have non-existing support?

Bintudynamic · January 21, 2018, 5:50am

The addresses:

NCVKOR-MZEM2Q-UCOU3W-VNA43K-ZZ6DMJ-ZDNO5T-32QS

NCOMXP-QBBQS6-DHT2TI-4KXLSF-UX6JX2-WX7OM4-T5HV

And pls find attached the screenshot of both transactions from 2 different
wallets.

Thank you.

24da023487053572e098 · January 21, 2018, 1:20pm

please help me.

I transferred sameXEM from cryptopia to the Nem nano wallet.
However, the balance is still 0.
I do not know what went wrong.

Amount of remittance : 619.25033838XEM
Transaction ID : 487bec33c50b5a631f93329f934f9979bf73ee2aee8c9bb29b519c322e685613
My wallet address : NAUA2Y-INFVGM-MP5WTE-RD6EUR-ARTNYI-P6RKPA-P6PW:yy0117
Message: yy0117
Timestamp : 17/01/2018 5:19:00 AM

CryptoBeliever · January 21, 2018, 1:32pm

@Bintudynamic
Transactions:

Transaction 1 and 2 are correct and should be processed by freewallet. Please contact with they support and provide transaction hashes.
Transaction 3 was not sent from Cryptopia. You must ask them for explanation (they have many wallet issues last month).

CryptoBeliever · January 21, 2018, 1:34pm

@24da023487053572e098
Transaction doesn’t exists in blockchain :
http://explorer.ournem.com/#/s_tx?hash=487bec33c50b5a631f93329f934f9979bf73ee2aee8c9bb29b519c322e685613
So Cryptopia didn’t sent it. Please contact with they support.

Drevokocur22 · January 21, 2018, 1:57pm

Hi i did not receive my deposit on my account in bittrex sended from spectrocoin. I double check wallet number and memo everything is right. I can see confirmed payment in blockchain . but amount is not in my bittrex wallet.

amount of transaction 1000 xem

tx id
590f8d9fce4dced89f62835600c5fb921635d287b56fb842022eacbba6e02697

Bittrex support ignore my tickets. Is any way Any solution how to got my xem back?

Bintudynamic · January 21, 2018, 2:21pm

Thank you very much cryptobeliever … I’ll follow up with them. If I
need anymore help, I’ll still get back to you…

CryptoBeliever · January 21, 2018, 4:03pm

@Drevokocur22
Bittrex don’t support transaction v2 and spectrocoin.com uses it.
I have described this problem here: XEM transfer from Spectrocoin to Bittrex missing
Unfortunately only way is to contact with Bittrex…

Filin · January 21, 2018, 6:49pm

Hello there!

Please guide me with lost XEM transaction from OKEX to Bittrex.
Maybe help me with finding hash if it? Or ask for more info.
Im still waiting for reply from support of both Bittrex and OKEX.
XEM wasn’t received yet.

destination address:
ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR:5cbf718c6bad4a1287a

CryptoBeliever · January 21, 2018, 6:59pm

@Filin please click “Check status” in OKEx withdraw history. There should be transaction hash. Please post here.

Filin · January 21, 2018, 7:05pm

Hash	9c30944e2182660659cda42b46d11afce15e9fe2d54a22ef327a488de9796c9b
Timestamp	2018-01-16 17:50:32
Type	transfer
Sender	NCYAVMNQOZ3MZETEBD34ACMAX3S57WUSWAZWY3DW
Recipient	ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR
Amount	298.504
Fee	0.1
Block	1461947
Message	5cbf718c6bad4a1287a