Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Hi pawelm

I just sent 4Xem for test from Nano wallet to same Bittrex account where i have that issue with 580XEM sent from Spectrocoin to Bittrex 1month ago and everything is fine,i can see in pending on Bittrex…but nothing come back…only this 4 XEM …So maybe is something wrong with Spectrocoin and Bittrex??

technical support for Yobit account. not answer never please help me @CryptoBeliever

@SuperSecretDude
I can’t answer for NEM foundation and them marketing. I can only tell you what I did in this situation:

  • After couple reports from investors, I reported to spectrocoin.com issue that they withdraw didn’t arrive at Bittrex/Poloniex (message/address is correct).
  • After couple days debugging spectrocoin.com developer found no answer so I started to do it myself (couple hours BTW) and I found a solution (more here XEM transfer from Spectrocoin to Bittrex missing). This solution was sent to spectrocoin.com, they thank me but still, it’s not implemented into they exchange.

Thank you

@waynefinkman
This is of course your decision as a investor.
I am also sure that Cryptopia will refund you but of course, waiting is annoying (I know that).

@Bintudynamic
So if you have sent from your wallet you should be able to find hashes. Could you give me your sender address for first two transactions?

@Reddog_Fcd
Yes this is problem when you trying to withdraw from spectrocoin.com directly to Bittrex/Poloniex.
Please read this topic for more details: XEM transfer from Spectrocoin to Bittrex missing

1 Like

@sameh123
Why you use this exchange if you know that they have non-existing support? :frowning:

The addresses:

NCVKOR-MZEM2Q-UCOU3W-VNA43K-ZZ6DMJ-ZDNO5T-32QS

NCOMXP-QBBQS6-DHT2TI-4KXLSF-UX6JX2-WX7OM4-T5HV

And pls find attached the screenshot of both transactions from 2 different
wallets.

Thank you.

please help me.

I transferred sameXEM from cryptopia to the Nem nano wallet.
However, the balance is still 0.
I do not know what went wrong.

Amount of remittance : 619.25033838XEM
Transaction ID : 487bec33c50b5a631f93329f934f9979bf73ee2aee8c9bb29b519c322e685613
My wallet address : NAUA2Y-INFVGM-MP5WTE-RD6EUR-ARTNYI-P6RKPA-P6PW:yy0117
Message: yy0117
Timestamp : 17/01/2018 5:19:00 AM

@Bintudynamic
Transactions:

  1. http://explorer.ournem.com/#/s_tx?hash=42b29e4942ab59a015a8d06fa575d9c056a7d910ff9a0c5319d5fea43fabbf56
  2. http://explorer.ournem.com/#/s_tx?hash=95951b133e2076e4827131254d7b08b3f21e1e04d7157a58ee8646fb240e5861
  3. http://explorer.ournem.com/#/s_tx?hash=c23a307195105f841c04df04c7c102855ccffe1ad34bf2203eddd55cbf5a8c39

Transaction 1 and 2 are correct and should be processed by freewallet. Please contact with they support and provide transaction hashes.
Transaction 3 was not sent from Cryptopia. You must ask them for explanation (they have many wallet issues last month).

@24da023487053572e098
Transaction doesn’t exists in blockchain :
http://explorer.ournem.com/#/s_tx?hash=487bec33c50b5a631f93329f934f9979bf73ee2aee8c9bb29b519c322e685613
So Cryptopia didn’t sent it. Please contact with they support.

Hi i did not receive my deposit on my account in bittrex sended from spectrocoin. I double check wallet number and memo everything is right. I can see confirmed payment in blockchain . but amount is not in my bittrex wallet.

amount of transaction 1000 xem

tx id
590f8d9fce4dced89f62835600c5fb921635d287b56fb842022eacbba6e02697

Bittrex support ignore my tickets. Is any way Any solution how to got my xem back?

Thank you very much cryptobeliever :grin:… I’ll follow up with them. If I
need anymore help, I’ll still get back to you…

@Drevokocur22
Bittrex don’t support transaction v2 and spectrocoin.com uses it.
I have described this problem here: XEM transfer from Spectrocoin to Bittrex missing
Unfortunately only way is to contact with Bittrex…

Hello there!

Please guide me with lost XEM transaction from OKEX to Bittrex.
Maybe help me with finding hash if it? Or ask for more info.
Im still waiting for reply from support of both Bittrex and OKEX.
XEM wasn’t received yet.

destination address:
ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR:5cbf718c6bad4a1287a



@Filin please click “Check status” in OKEx withdraw history. There should be transaction hash. Please post here.

Hash 9c30944e2182660659cda42b46d11afce15e9fe2d54a22ef327a488de9796c9b
Timestamp 2018-01-16 17:50:32
Type transfer
Sender NCYAVMNQOZ3MZETEBD34ACMAX3S57WUSWAZWY3DW
Recipient ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR
Amount 298.504
Fee 0.1
Block 1461947
Message 5cbf718c6bad4a1287a

You fill all correctly:
http://explorer.ournem.com/#/s_tx?hash=9c30944e2182660659cda42b46d11afce15e9fe2d54a22ef327a488de9796c9b
But what can I see okex also sends transaction as v2 (same like spectrocoin XEM transfer from Spectrocoin to Bittrex missing) which Bittrex doesn’t process. You must contact with transaction hash to Bittrex support because your tokens are now there.

Also I will report this issue to okex.

Hello please i lost my Nem through changelly after i send them Lite coin from my coinbase and i never received it i emailed them and still waiting since 14 dec nothing


INPUT TRANSACTION HASH 913380f1fef4cd197c2c2c25dcd548e5d09377aab4aee1bc73fe4f33477e7ffc

RECEIVER NAWY52S4MBWST5JDXDSA4BDDF5GR2CJZ3IZ2DUX7

OUTPUT TRANSACTION HASH 754c2763617969c7599ba1fe3481188384180782a1334b9137e8efeeffa3a49f

im kind of new i will appreciate ur help .

@Sam1987
Transaction was correctly sent:
http://explorer.ournem.com/#/s_tx?hash=754c2763617969c7599ba1fe3481188384180782a1334b9137e8efeeffa3a49f
To address: NAWY52S4MBWST5JDXDSA4BDDF5GR2CJZ3IZ2DUX7
As I remember this is coinpayments address. You did not include message code required by this exchange to process transaction. You must contact with coinpayments, provide transaction hash and ask for manualoy credit this transaction to your coinpayments account.