Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

please help me.

I transferred sameXEM from cryptopia to the Nem nano wallet.
However, the balance is still 0.
I do not know what went wrong.

Amount of remittance : 619.25033838XEM
Transaction ID : 487bec33c50b5a631f93329f934f9979bf73ee2aee8c9bb29b519c322e685613
My wallet address : NAUA2Y-INFVGM-MP5WTE-RD6EUR-ARTNYI-P6RKPA-P6PW:yy0117
Message: yy0117
Timestamp : 17/01/2018 5:19:00 AM

@Bintudynamic
Transactions:

  1. http://explorer.ournem.com/#/s_tx?hash=42b29e4942ab59a015a8d06fa575d9c056a7d910ff9a0c5319d5fea43fabbf56
  2. http://explorer.ournem.com/#/s_tx?hash=95951b133e2076e4827131254d7b08b3f21e1e04d7157a58ee8646fb240e5861
  3. http://explorer.ournem.com/#/s_tx?hash=c23a307195105f841c04df04c7c102855ccffe1ad34bf2203eddd55cbf5a8c39

Transaction 1 and 2 are correct and should be processed by freewallet. Please contact with they support and provide transaction hashes.
Transaction 3 was not sent from Cryptopia. You must ask them for explanation (they have many wallet issues last month).

@24da023487053572e098
Transaction doesn’t exists in blockchain :
http://explorer.ournem.com/#/s_tx?hash=487bec33c50b5a631f93329f934f9979bf73ee2aee8c9bb29b519c322e685613
So Cryptopia didn’t sent it. Please contact with they support.

Hi i did not receive my deposit on my account in bittrex sended from spectrocoin. I double check wallet number and memo everything is right. I can see confirmed payment in blockchain . but amount is not in my bittrex wallet.

amount of transaction 1000 xem

tx id
590f8d9fce4dced89f62835600c5fb921635d287b56fb842022eacbba6e02697

Bittrex support ignore my tickets. Is any way Any solution how to got my xem back?

Thank you very much cryptobeliever :grin:… I’ll follow up with them. If I
need anymore help, I’ll still get back to you…

@Drevokocur22
Bittrex don’t support transaction v2 and spectrocoin.com uses it.
I have described this problem here: XEM transfer from Spectrocoin to Bittrex missing
Unfortunately only way is to contact with Bittrex…

Hello there!

Please guide me with lost XEM transaction from OKEX to Bittrex.
Maybe help me with finding hash if it? Or ask for more info.
Im still waiting for reply from support of both Bittrex and OKEX.
XEM wasn’t received yet.

destination address:
ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR:5cbf718c6bad4a1287a



@Filin please click “Check status” in OKEx withdraw history. There should be transaction hash. Please post here.

Hash 9c30944e2182660659cda42b46d11afce15e9fe2d54a22ef327a488de9796c9b
Timestamp 2018-01-16 17:50:32
Type transfer
Sender NCYAVMNQOZ3MZETEBD34ACMAX3S57WUSWAZWY3DW
Recipient ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR
Amount 298.504
Fee 0.1
Block 1461947
Message 5cbf718c6bad4a1287a

You fill all correctly:
http://explorer.ournem.com/#/s_tx?hash=9c30944e2182660659cda42b46d11afce15e9fe2d54a22ef327a488de9796c9b
But what can I see okex also sends transaction as v2 (same like spectrocoin XEM transfer from Spectrocoin to Bittrex missing) which Bittrex doesn’t process. You must contact with transaction hash to Bittrex support because your tokens are now there.

Also I will report this issue to okex.

Hello please i lost my Nem through changelly after i send them Lite coin from my coinbase and i never received it i emailed them and still waiting since 14 dec nothing


INPUT TRANSACTION HASH 913380f1fef4cd197c2c2c25dcd548e5d09377aab4aee1bc73fe4f33477e7ffc

RECEIVER NAWY52S4MBWST5JDXDSA4BDDF5GR2CJZ3IZ2DUX7

OUTPUT TRANSACTION HASH 754c2763617969c7599ba1fe3481188384180782a1334b9137e8efeeffa3a49f

im kind of new i will appreciate ur help .

@Sam1987
Transaction was correctly sent:
http://explorer.ournem.com/#/s_tx?hash=754c2763617969c7599ba1fe3481188384180782a1334b9137e8efeeffa3a49f
To address: NAWY52S4MBWST5JDXDSA4BDDF5GR2CJZ3IZ2DUX7
As I remember this is coinpayments address. You did not include message code required by this exchange to process transaction. You must contact with coinpayments, provide transaction hash and ask for manualoy credit this transaction to your coinpayments account.

Hi, the XEM I sent from nanoWallet does not appear as deposit at Poloniex, though the address of the count is the same as previously. 2 weeks ago the XEM from Poloniex (the address being the same) was received at nanoWallet. I would appreciate any help or advice. I also attach info of the transaction:

NBZMQO-7ZPBYN-BDUR7F-75MAKA-2S3DHD-CIFG77-5N3D - 1 480.050000 XEM Sun, 21 Jan 2018 16:11:47 GMT
Отправка транзакции
Отправитель NDRJRY-DSJUZJ-YP3X54-LXSVHA-N5RLB3-E4CYG5-UVYR
Получатель NBZMQO-7ZPBYN-BDUR7F-75MAKA-2S3DHD-CIFG77-5N3D
Сумма1 480.000000 XEM
Комиссия 0.050000 XEM
Блок 1469395
Hash e40c81323abc460110d998dd43968c09fdd671e72cc3cafd5bfa72e164a7701e

NBZMQO-7ZPBYN-BDUR7F-75MAKA-2S3DHD-CIFG77-5N3D - 4.950000 XEM Sun, 21 Jan 2018 16:23:25 GMT
Отправка транзакции
Отправитель NDRJRY-DSJUZJ-YP3X54-LXSVHA-N5RLB3-E4CYG5-UVYR
Получатель NBZMQO-7ZPBYN-BDUR7F-75MAKA-2S3DHD-CIFG77-5N3D
Сумма4.900000 XEM
Комиссия 0.050000 XEM
Блок 1469401
Hash 5dca5443739c13cd1bd49a6cc8466b0980b130dfb41b2b559ceac17339afbe55

@axioma
Two transactions:
http://explorer.ournem.com/#/s_tx?hash=5dca5443739c13cd1bd49a6cc8466b0980b130dfb41b2b559ceac17339afbe55
http://explorer.ournem.com/#/s_tx?hash=e40c81323abc460110d998dd43968c09fdd671e72cc3cafd5bfa72e164a7701e

Because exchanges uses for XEM one address for all users they required unique message code to by attached. You should have information about this on Poloniex XEM deposit page:

What you can do now is contact with Poloniex support, provide transaction hashes ask for manually credit these transactions to your account.

1 Like

Thank you i will ask them now .

My XEM withdrawal from HitBTC to Bittrex has been pending for 10 days.
There are also almost 400 pending on HitBTC so not sure if there is a problem with Hit or Bit.

1eacb34c-39ce-4f03-bfc6-531626ee454d
8bb271ce77731323367b9d92b01647f6eb16e32d6fb96365954209721d39acef

Thanks

was withdrawn my coin from Yobit to criptopia. Not received 1 day ago
I have not received my coins on criptopia. Could you please check this transaction ?
Search results:
Transfer transaction
Block: 1466485
Hash: 41fbed82d5a56ee7e9822b970bc24091b4410778ee89c1211069e2614e5bc194
Sender: nbrt3y-qtvhlt-ybduxh-2hhuri-5kcydw-rwj63y-wigg
Recipient: nbq73b-ylvgmo-7l2wfg-2vvojh-obwwjk-w7d3v7-ue4e
Amount: 1224.574712
Fee: 2.000000
Timestamp: 2018-01-19 15:11:47 Deadline: 2018-01-20 09:11:47
Signature: 0f9f93dde3d0134f5ccdd5ab644086f4440856d2cf14f487b2dc2b82e5416889c459e7c440a3c4509d9c7c38fc099a66b4c81342727b2ef6e3c87d1cbac07d05
Message: ba726cbc98479207

Hi, i have problem about transfer my xem bittrex exchange to hitbtc exchange. What can i do to fix my ptoblem? Couldu you help me?

Thank you very much!

Hi there !

I come to you because i’m in little trouble.

Yesterday i made a withdraw from cryptopia.Exchange says its all ok but there is no trace of my action on the blockchain…

2d8665c91daadc254352ff5e0798994c86995430002174a7adb457664b1dc5c2

Could you help please ? Note that cryptodia had troubles with nodes yesterday…