Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#358

Okay, thanks for your reply.
I understood that but with 0 XEM in my nanowallet I can’t even send 0 XEM to myself due to the 0.05 XEM transaction fee. Or am I missing something?

Thank you in advance for your help!

#359

Please let us know your address, we will send you 0.05 XEM.

#360

That’s my address:
NCUEMH5GPPZCP4J34CUIEBAFEENYFTKHTA2VZJGD

Thanks :smile: After transferring the XEM coin to my nanowallet I’ll refund you the 0.05 XEM

#361

I send it.
You do not have to refund it.
Funds for NEM support that I manage are paid out.

1 Like
#362

This topic is mine !!! Can you please help me ?

#363

I have not received an answer.

#364

Do you want my “receive address” from nanowallet?

#365

Yes. I will look for the cause from that address.

#366

My nanowallet receive address is :
NAQYFAP7KD3AURVPWBJ34YTTJHB4G23XLDJLTIRN

#367

Since public key has not been created, Bittrex can not receive XEM.
Since the balance is also zero, I’d like to send the minimum xem from here.
Please tell me the version of NanoWallet.

#368

Thanks so much I appreciate your help.

#369

Where can I see it ?

#370

It says here NANO 1.4.13

#371

It says I need to make a transaction to get a public key and I don’t know how to get it .

#372

Ok, please wait a few minits. I send 0.05xem.
Please remit if you receive 0xem to you. Then a public key is created.

#373

Ok once I get it I let you know thx so much

1 Like
#374

Hello there , I can now see the half nem :slight_smile: .What can I do to receive my nem coins from Bittrex into my nanowallet?

#375

If you withdraw money from Bittrex as usual, you will be credited directly to your Wallet.
I do not know the current details, but please contact Bittrex’s support if there is processing that can not be withdrawn and is stopped.

thanks

#376

Hello.
I transferred 287.900911 xem to convert it into ether. But I forgot to add the message.
Haven’t recieved the payment in the ether address.
My xem add. I used the ether smart pay in method ( ether freewallet.org app)

My nem address
NBR6WV-FZDPWG-HZ3HSW-VRB4FE-U3Z6LT-2PUIAV-IQPX.

Xem address where I sent it
NBLQ6PE7Z5CVANJNXGOR74UQLOJ2YMGJJOZ4YFAQ

Kindly help

#377

Please fill out the following information in support of Changelly and get support.

http://chain.nem.ninja/#/transfer/7bc7e6c051b950eca1944e892376ae329ff75e54e38aa2ab9d9f24ec3a402f25
You should have filled in the message.

Thanks