Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#364

Do you want my “receive address” from nanowallet?

#365

Yes. I will look for the cause from that address.

#366

My nanowallet receive address is :
NAQYFAP7KD3AURVPWBJ34YTTJHB4G23XLDJLTIRN

#367

Since public key has not been created, Bittrex can not receive XEM.
Since the balance is also zero, I’d like to send the minimum xem from here.
Please tell me the version of NanoWallet.

#368

Thanks so much I appreciate your help.

#369

Where can I see it ?

#370

It says here NANO 1.4.13

#371

It says I need to make a transaction to get a public key and I don’t know how to get it .

#372

Ok, please wait a few minits. I send 0.05xem.
Please remit if you receive 0xem to you. Then a public key is created.

#373

Ok once I get it I let you know thx so much

1 Like
#374

Hello there , I can now see the half nem :slight_smile: .What can I do to receive my nem coins from Bittrex into my nanowallet?

#375

If you withdraw money from Bittrex as usual, you will be credited directly to your Wallet.
I do not know the current details, but please contact Bittrex’s support if there is processing that can not be withdrawn and is stopped.

thanks

#376

Hello.
I transferred 287.900911 xem to convert it into ether. But I forgot to add the message.
Haven’t recieved the payment in the ether address.
My xem add. I used the ether smart pay in method ( ether freewallet.org app)

My nem address
NBR6WV-FZDPWG-HZ3HSW-VRB4FE-U3Z6LT-2PUIAV-IQPX.

Xem address where I sent it
NBLQ6PE7Z5CVANJNXGOR74UQLOJ2YMGJJOZ4YFAQ

Kindly help

#377

Please fill out the following information in support of Changelly and get support.

http://chain.nem.ninja/#/transfer/7bc7e6c051b950eca1944e892376ae329ff75e54e38aa2ab9d9f24ec3a402f25
You should have filled in the message.

Thanks

#378

yes, will let you know when my NEMs have been reflected to my poloniex.

:pray:t2::pray:t2:

#379

Hi,
I opened a new ticket yesterday evening. I got my xem now.

#380

Wauw… did they respond to you when u got them back? Or they just gave it
back? I just openend a new ticket again… hope i will receive them as well
:confused: its been a month now.

By the way did you fill in the hash code? I can’t find it? I kept that one
empty. If you filled it in, please let me know how to find it. Help!

Thanks

Roger

#381

Hello,

I transferred some XEM from my poloniex account to my NEM wallet.
I am missing about 30XEM in my wallet. From what i could tell the fee assessed from the Nanowallet is only 4XEM.

#382

As I will investigate, could you tell me the address of your NEM?

thanks

#383

My wallet Address is:

NBNEKLVJSXYIY4DC4VM4J2JQDE47FHCGEAOEZDLU

A total of 253 was sent from Poloniex but as you can see only 223 is showing in my wallet.