Привет @Shamhan, не могли бы вы предоставить хеш транзакции? Вы включили тэг, требуемый Bittrex, в кредитную транзакцию?
Hello @Shamhan could you please provide transaction hash? Did you included tag required by Bittrex to credit transaction?
Thanks for the answer. I saw my transaction in blockade. He did not come now. I did not enter the message as it was required by Binance. What shall I do ? Message for Binance “108209780”. Can I enroll my coins manually?
My transaction:
Address: NC64UFOWRO6AVMWFV2BFX2NT6W2GURK2EOX6FFMZ
Txid: ad6ece63f0e032ce759de5f72e356ca934b01730f1cef2d881ae307e2c4898ce
@igor please contact with Binance support provide them transaction hash and information that you forgot to add message.
They should credit manually but probably some verification will be needed because you send directly from other exchange.
I sent 1100 xem to my wallet , It did ont show up in my mobile wallet.
wallet id ND2JRP-QIWXHK-AA26IN-VGA7SR-EEUMX5-QAI6VU-7HNR
hash [0ef4d6e27f652aec370922d72a3a940ec589b1d5fa45b263316e485ea5b4412a]. Need help
1 Like
I transferred from Binance to my wallet without message. What do I need to do to get my funds ?
@bugsshadow2 please contact with Bittrex support, provide transaction hash and ask for manually credit your transaction.
Binance reply was
We found your relevant withdrawal completed on 2018-09-27 03:19:39 (UTC).
Please check your withdrawal history.
Due to the anonymity of encrypted digital currency transactions, once the TXID generate, Binance could no longer control the transaction or reverse it.
If you still could not receive your funds, we advise you to contact the receiving wallet/exchange support team for returning it to you.
why bitrex the transfer came from binance
why bitrex the transfer came from binance
@bugsshadow2 with Bittrex because coins are now on they account. Because you didn’t include your unique message code they were unable to match this transaction with your account.
That’s why you need contact with Bittrex.
i transferd 742.0 XEM from binance exchange to livecoin exchange.
But I forgot to use message.
binance: NC64UFOWRO6AVMWFV2BFX2NT6W2GURK2EOX6FFMZ
livecoin: NDKIDQOVCGN463JUSAUJ3YKGLVVLSZV3ZKA46JQC
Txid: f18f60a01104ae182bf7b452c425f3d1adafea8df0051f966a9a300aa4746655
How can I retrieve my XEM coin?
@nurmizmat
Please contact with Livecoin support, provide transaction hash and ask for manually credit this transaction to your account.
Exchanges like Bittrex, Poloniex, Binance make no problems in such situations. We have many cases when Livecoin refuses to credit transaction in past when user forgot to add message. Please let me know what will be they support answer (positive or negative).
Thank you
I withdraw some XEM one faucet to eobot. But I don’t received the withdrawal. Faucet says I don’t enter the message. But I am sure I enter the message. I think some technical error must happen. The message is 1439170. And the transaction hash is. 1fcc436e6911e06c4fee8cad9800cf462dd9521584c8559cc817e98ba89987ba
Can I recover it? Please help.
@postcardhowrah
Message is?present but it’s incorrect:
http://explorer.nemchina.com/#/s_tx?hash=1fcc436e6911e06c4fee8cad9800cf462dd9521584c8559cc817e98ba89987ba
Right now only eobot can credit this transaction manually. Please contact with they support and provide transaction hash. It’s up to them if they will do it or not.
I asked livecoin support and they answered that your XEM coins lost forever and ever 
@nurmizmat I’m afraid you choose wrong exchange where you transfered coins.
Livecoin always claim that user will lost coins if message is not present. As I can see this never changed.
As a matter of fact your coins are on Livecoin address (they using one address for all users) but because you didn’t include unique message they didn’t credit it.
Other exchanges I know in such situations will credit coins manually. Maybe Livecoin didn’t implement such mechanism for helpdesk people.
I got it. Thanks a lot.
Another question. Why I cannot transfer XEM to XEM wallet iOS?
In my binance account I have a message “address is wrong” or “sms code expired…”.
Do I need to use message?
@nurmizmat
If you using official IOS wallet message is not required. Try use address without dashes.
Oh, yes, I sent XEM a 7 months ago, but I don’t remember about dashes.
And then I tried to send XEM to livecoin wallet, but without message 