Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

代碼不正確~!

I sent with a purse NEM that is on my computer.to another Virrex wallet/. Confirmed the sending of the transaction. here is a screen :
http://skrinshoter.ru/i/080818/2yc6NGHa but coins did not come until now. here is screen; http://skrinshoter.ru/s/080818/fGpI5uHG?a

@Spartak_Kolikidi you should contact with Virrex support. But as I can see this exchange don’t look like legit one. Try contact with support and verify if message and address are correct.

1 Like

Hi Guys.
Just an update on my posts, far back in this thread, about not receiving a XEM - withdrawal from Poloniex, status “complete” , but with an ID/Hash which does not exist on the blockchain.
Transaction was never made by them, but the XEM deducted from my account (worth 25000 USD at the time, 5 months ago) !

I´m glad to be able to tell you now, that after numerous support tickets, and 5 agonizing months, they reimbursed me my XEM. Hurray !

The one thing that finally helped, was to open completely new support-ticket, even though they say we shouldn´t do that for the same issue, but the old ones seem to have become forgotten.
Anyways, persistence pays . . .

Only thing is, my XEMs are now not worth 25000 USD anymore . . .
But “patience” is my new middle-name now, thanks to Polo :slight_smile:
Hodling.

2 Likes

Hello!

Unfortunately i forgot to type secret message when i was trying to send NEM from Poloniex to another address Binance. Transaction is completed, but I didn’t still get NEM.
PLEASE HELP ME, if it possible please i want to get back NEM to poloniex or correct transaction.

http://explorer.nemchina.com/#/s_tx?hash=89af2fde67ef99628ac8995da7968e38fa98e6cd5347c6c7f8f1f5f17288ce6e

@Erlan_Makhazhan what you need to is contact with Binance support and ask for manually credit this transaction.

I sent the tokens xem to the Binance Exchange, but they did not come

1 Like

Did you include a “message”?
When you send to an exchange you have to include a message.
Cheers

1 Like

Hello, I sent the tokens XEM from NANO wallet to the binance but still have not received

Отправка транзакции

Отправитель

Primary

Получатель

NC64UF-OWRO6A-VMWFV2-BFX2NT-6W2GUR-K2EOX6-FFMZ

Сумма

1 000.000000 XEM

Комиссия

0.050000 XEM

Блок

1771514

Hash

114bb0e39eebe8296097d0c630fe1f8219316c20a7e629b723ebd16bac4f2e82

Отправитель

Primary

Получатель

NC64UF-OWRO6A-VMWFV2-BFX2NT-6W2GUR-K2EOX6-FFMZ

Сумма

495.000000 XEM

Комиссия

0.050000 XEM

Блок

1771515

Hash

2a95079b539dedc595458804d9454160c2cdc816de1b0886631e73ed54705611

Did you include a “message”.
It does not appear that you have
I would contact Binance support and send them
this information.

cheers

@Tulegen you didn’t included message code as is clear presented in Binance deposit instruction. Please contact with Binance support and provide transaction hash. They should credit this transaction manually.

http://explorer.nemchina.com/#s_tx?hash=2a95079b539dedc595458804d9454160c2cdc816de1b0886631e73ed54705611

Screenshot_20180830-143836

My xem has not been received
How to do it

@Dtbychris
Transaction is done:
http://explorer.nemchina.com/#/s_tx?hash=29750eabf5ec2cc934a0cce1c458b22b296a67e5d7195da3936779aff0b4b61f

Where you can’t see it? In nanowallet?
Try change node. Click circle in top right corner and select another one node from list.

1 Like

i transferd XEM 5 days ago from BITBNS Exchange to my Bittrex Exchange. TIll now I didn’t recieve. Can somebody tell me how long this ussualy takes? Is it possible to check the status of my transfer?
Amount:125.54 XEM
Address: ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR
Tag: 09ebe07a23694a0faac

TX Hash: c1bc771c010fa9114c8daa8f6c70c98338c5d3f75fd2090e701cabaae62752af

@shaik_barakathullah
Transaction doesn’t exists in blockchain:
http://explorer.nemchina.com/#/s_tx?hash=c1bc771c010fa9114c8daa8f6c70c98338c5d3f75fd2090e701cabaae62752af
Please contact with Bitbns and ask for explanation.

NAHA7JNAFWWLWKVTQP65CRI3VKJXKH42WW6BRVYR

Recipient

NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E
388 nem (xem)

Not received in 3 months Please help

@bilal_sm have you transaction id? Without it is hard identify specific transaction.

i send xem but i dont receive after 30hours…what i do…can any one help ??
translation id is…
37dd72e7e5c4c52fdcde768f3c9ca3b8b7bccb02803a1fbb1a229092b87ce8cc

@nadeemawan
Cryptopia deposit instructions clear states that you should include unique message code.
As you can see you didn’t:
http://explorer.nemchina.com/#/s_tx?hash=37dd72e7e5c4c52fdcde768f3c9ca3b8b7bccb02803a1fbb1a229092b87ce8cc
What you can do now is contact with Cryptopia support, provide transaction hash and ask for manually credit this transaction to your account.

what i say to cryptopia support.please check my transection hash and guide me.what my coin r unconfirmed r any more problem.plz tell me right problem with my xem .