Здравствуйте, дорогая техническая поддержка! [Перенесено]
В январе отправил XEM с биржи Poloniex на Hit BTC, до сих пор не пришли, что делать? Помогите им вернуть .Заранее благодарен! 2018-01-08 22:47:15
Адрес: NBX3QKZJV2UPO3NJ5ULTFW2V5EE4N2I5N2REX7PO
Txid: eb52e99d807df019e19e7f60ba9062201cd5382f6df7d11b932705f42ef6ef10
Спасибо большое вам ! Попробую связаться .
Please help me, do not come XEM to my wallet
Dear Customer,
As we already mentioned above, contact your wallet support team so that they will provide you with the correct Extra ID of your transaction, and then please send it to us.
Sincerely,
Changelly support team.
I do not understand what they want? what id?
First time: Thank you for your query.
Your funds were exchanged within the ETA for the selected currency. Unfortunately, we couldn’t complete your transaction automatically due to the invalid message indicated. Please provide your XEM wallet address and the message if one is required.
@Alexandr message is not required to transfer coins to personal wallet. It’s only needed when you sending to exchange.
This is your account: http://explorer.nemchina.com/#/s_account?account=NATYUR-ME6UV6-WIT3WT-L4Y4I3-47NAB6-NZ5EBM-FLQ3
Because you have personal wallet no message is required and Changelly should have no problems. Please ask them for XEM transaction hash/id. In my opinion they didn’t send transaction.
Just opened my NEM wallet yesterday. Wanted to Make a purchase from LiteBit.eu. Here you are required to use your public key to place order. I placed my NEM address but this didnt work. My question is what is the big on releasing the public keys for the 1st Transaction?
I will need a stressless solution to close this transaction or I will forget NEM entirely.
Best Regards
Maloney
@Always_Upwards
Public key is not required to make transaction. Just use your wallet address on Litebit page. If there is message about incorrect address try remove dash signs from address.
Hello!!
Please kindly take into consideration, that XEM has an extra ID, that is attached to your XEM wallet address, so when you exchanged your BTC to XEM you should have enclosed the correct extra ID to your XEM address. In this case only we have a possibility to send your money to this very address. If an extra ID is not valid, there could be an error in the processing of the transaction. Besides, you can always find an extra ID of XEM in your XEM wallet.
However, your transaction is finished on our end. You can make sure here: http://chain.nem.ninja/#/transfer/adce25d9182f5c92b9da85729dfb4ac38e09e26c092e0ce9219f4cd0ff0689f6
@Alexandr
Is NATYURME6UV6WIT3WTL4Y4I347NAB6NZ5EBMFLQ3 you address in nanowallet or exchange?
If your wallet it should be possible to see this transaction in it.
everything was solved, the problem was on their side, they just did not send me coins. Now when exchanging, I hide the message (delete) because the coins go to my nanowallet ios
everything was solved, the problem was on their side, they just did not send me coins. Now when exchanging, I hide the message (delete) because the coins go to my nano wallet ios.
Hello ,
I send about 83000 XEM from Bitpanda to my Wallet on Binance . It was first transaction for this wallet.
Transaktions-ID: 5f72badf3464b9a5a0f529715c6a1b667dca6fafe1862c03199340c0383b7909
From: NCQCY5AIR6NVPI5TBIKF5ZZILN2SPMVZWPHIFORF
to: NC64UF-OWRO6A-VMWFV2-BFX2NT-6W2GUR-K2EOX6-FFMZ
there is no money in my wallet.
Help me please to find my money.
@goan transaction with this hash doesn’t exist:
Please contact with Bitpanda exchange support. Looks like it wasn’t sent.
actually its little mistake but all i did is forgot to put message number and its stuck in exchange only i haved TXID and everything and my eobot wallet address.
607d5c2b8354d47db64cd4f8b17ebbc7e877515f257f4c6fcae90547e5ef3ed7
thats my hash
@Harpreet_Kapoor please contact with exchange support. Because coins are on they wallet then only Eobot can credit this manually.
k ill do that but they never reply so ill see thank you though
Вывел на моб кошель 400 NEM, не приходят 4 день, в чем может быть проблема, какие варианты решения вопроса?
Txid: 61cd5cb37936c42e82b210675a1c277d68736b155a6bca5bfc67d0e5876c7c2c
Кошелек:
NA2KC36U4YIHDVMBEKGGFWBGOIVJMB5XAM7X2ETI
Привет @Shpak222
Ваша транзакция не содержит уникального сообщения, поэтому Freewallet не смогла зачесть эту транзакцию. Пожалуйста, свяжитесь с Freewallet обмена поддержки, обеспечить хеш сделки и попросить вручную кредит этой транзакции.
Hello @Shpak222
Your transaction doesn’t contains unique message that’s why Freewallet was unable to credit this transaction. Please contact with Freewallet exchange support, provide transaction hash and ask for manually credit this transaction.
Как с ними связаться?
Насколько я понимаю, вы используете кошелек Freewallet NEM. Вы можете обратиться в службу поддержки здесь -> https://support.freewallet.org/support/home
As I understand you using Freewallet NEM wallet. You can contact with support here -> https://support.freewallet.org/support/home
| Hash | 375eb46707f74d58a21619ce2fd42ef8bcdc4b8e453cc5c4ae0885aee397e145 |
|---|---|
| Block | 1888619 |
| Timestamp | 2018-11-10 23:26:08 |
| Type | transfer |
| Sender | NA3OKLH3A7VVYBK3FUA2Y5WU22IEXQSOM3QV2DRV |
| Recipient | NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG775N3D |
| Amount | 1,990 |
| Fee | 0.98 |
| Message |
