Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Isn’t “workaround” to trade for btc, withdraw to another exchange and exchange to xem?

It is not, they have directly kidnapped our xems, they have disappeared

I’m using Bittrex since 2016 or 17 I never withdrawn any of my my funds before, I used to be an old and loyal customer but with this case they lost all of their reliability. Few days ago I clean out all of my funds from there. If I can take my xem coins, move them all, close the account and never use Bittrex again. How can a big and old exchange like Bittrex not absorbe the loss of customers. It shows us they are not giving any importance to their customers.

1 Like

I have my xems!!! I’m going to try to transfer them back to poloniex

I have sent my xems again, I was about to change for another currency to avoid scares and then buy again, but finally send the xems directly, now, unlike the previous shipment, it does appear on the blockchain, but it has not yet arrived at poloniex, how long can it take to make the confirmations? Can I see how many confirmations it takes? A month ago I moved 13 ks of xems from my wallet to binance and it didn’t take long.
c5f2c4fae5902a11ce5eea7a4886f40fbd5af32be6dff0816c35e454e2449e89

I finally received them !!! everything is fine for me now, I hope you have been able to receive them

Good to hear you rescued your coins from Bittrex, I didn’t take risk again I converted them to btc and sent btc to Binance.

Hello,

11.03.2021 before snapshot of XYM I transfered my XEM from binance to newly installed NEM Wallet. First for try I sent 4 XEM for test and it was succesful. Then I transferred 1335 XEM and after 12 hours is still processing on Binance… The adress is correct, I tried to change nods in NEM wallet and it not help. Binance support is not replying.

Day after snapshot I sent smaller amount of 16 XEM and it’s working…

Adress of my NEM wallet is: NCRDMS53OTGXWD5Q2JR3CNGDCXF5TS2WOL7GFOV3

TxID: d6378c8ddfc9d75086f5a318bf6f181898372fa2088da465d0d23f9e32875699

Please help to retrieve my XEM tokens back…

Transaction doesn’t exists:
https://explorer.nemtool.com/#s_tx?hash=d6378c8ddfc9d75086f5a318bf6f181898372fa2088da465d0d23f9e32875699
You have contact Binance support

Hello!

I have a problem. I tried to deposit NEM to Binance, and didn´t put in the right MEMO.
I send them the transaction details, but they need the TXID.

Please fill in the TxID without blockchain explorer URL (eg.9db0c4bcab79f1681726d9200c5411b0). If you cannot find the corresponding TxID on the withdrawal platform, we recommend contacting the withdrawal platform customer service.

How can i find out the txid of this transaction?

On the NEM Blockchain Explorer i just found out the HASH, BLOCK and SIGNATURE.

You search by your address in http://explorer.nemtool.com/

I sent 886.9993 XEM coin (NEM) to Bitmax from Binance at 2021-03-18 11:54:58. I am one hundred sure that everything is correct. Here is Bitmax’s Deposit Address for XEM: NAGJQWSPIE2O2HNPNEFOLEMX4F7P5BJJMETRT5FF and Message: 13425. You can see these informations by screenshots and I use these Deposit Address and Message but the XEM coin transfer is not finished.

Here is my TxID: 60b8c68b374beb0318c480c817bc46558bb85e2230cf73a8dda03bd93b59d39b

The link of TxID page link: NEM Blockchain Explorer v3

Transaction doesn’t exists:
https://explorer.nemtool.com/#/s_tx?hash=60b8c68b374beb0318c480c817bc46558bb85e2230cf73a8dda03bd93b59d39b

Looks like Binance failed to send. You have contact Binance support

I sent 886.9993 XEM coin (NEM) to Bitmax from Binance at 2021-03-18 11:54:58. I am one hundred sure that everything is correct. Here is Bitmax’s Deposit Address for XEM: NAGJQWSPIE2O2HNPNEFOLEMX4F7P5BJJMETRT5FF and Message: 13425. You can see these informations by screenshots and I use these Deposit Address and Message but the XEM coin transfer is not finished.

Here is my TxID: 60b8c68b374beb0318c480c817bc46558bb85e2230cf73a8dda03bd93b59d39b

The link of TxID page link: NEM Blockchain Explorer v3

I see. One explorer is not presenting it:
https://explorer.nemtool.com/#/s_tx?hash=60b8c68b374beb0318c480c817bc46558bb85e2230cf73a8dda03bd93b59d39b
Looks like bug in explorer.

So then you should contact Bitmax and ask why they not credited. Maybe wrong memo?

Please help. I have withdraw xem to bitbns from Kucoin. but not recieved to bitbns exchange. here are the details.

Hash 0e220f2fa4e2f908eb12fb76e27a09a30ad1fa9dd5492644a9f70d1a78b9774b
Block 3201442
Timestamp 2021-05-18 13:56:08
Type transfer
Sender NB4OAGPQ2GUBEXNZOQJVHEYADRRIQWLHVAJ5G7JS
Recipient ND5NJ3J5J3VG7WCSIYIL3RRGEWNUCTRV52AOABBZ
Amount 511.164551
Fee 0.1
Message 1019110

Hello. If you sent with correct address and message then this is problem on Bitbns side. You should contact their support.

My advice to everyone is to consider coins that you invest in and never stop trying to get what’s rightfully yours.

Hi everyone, i have problems a years ago.

Im accidentally send encrypted message to Poloniex (correct message and address) but my never come to my Poloniex wallet. Sending by NEM Android platform wallet.

Hash
fedee14ccd4dd533d7ddfe0d43df0eb62d5f738f3fdc4864c53640072f2fffd2

Wallet
NDDDXC-EMPO6M-BVZTLL-FCAZDT-MIUIZ3-EYN6FJ-33KT

Can i recover my lost ?

Hi. You have contact Poloniex support, give them tx hash and ask to send back.