Hi Aries,
best option for you is to contact the yobit customer support directly and try to resolve the issue with them.
Yes you forgot provide message in transaction. Tokens are already sent to yobit exchange address. The only way is contant with yobit support.
Please provide to support transaction hash.
Good luck
( @CryptoBeliever
I am very happy to see you working very supportively.
Currently, I am doing three projects at the same time, and this support is the lowest priority so we can not do so much.
If there is something please call me. )
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I have a friend that is currently going through issues with changelly.com. What I investigated is that when he made this transaction from BTC > NEM and once he sent it to his own NEM Wallet the Recipient address changed automatically. I checked the time stamps and his account and verified what he said is true.
How do we contact changelly?
I am new to the forum btw, this is my first post and i couldn’t find anyone that had the same issue.
Hi. Are you talking about Benjamin issues with changelly? He must contact changelly supprt (support@changelly.com) once again and describe problem in details. If they doesn’t answer Benjamin can also try send message to changelly Twitter account.
Last day I speak with Benjamin on Telegram but I don’t know any other similar case with this site. He should also check if there is no some kind of virus on his computer. Good luck guys.
One week ago, I remitted from Zaif to Livecoin, the balance remained 0 and it was not reflected.
I checked the address and message of Livecoin again and again,
wherefore I can say that I did not do any mistake.
I already contacted zaif and Livecoin, but both of them do not help me.
How should I deal with it? Thank you for your instruction.
[Remittance information is following ]
From zaif to Livecoin
XEM: 7944.00000000XEM
hash: 063a0ff3bf756ecff4c6b2acbcbfafbc93c4044ff813863ded2a8fae069a7a37
fee:2 XEM
I have send “Multisig transaction”,
http://chain.nem.ninja/#/multisig/063a0ff3bf756ecff4c6b2acbcbfafbc93c4044ff813863ded2a8fae069a7a37
Probably Livecoin (and most exchanges I know) doesn’t support transactions sent from multisig account.
You must contact Livecoin support. Please also verify you provide good livecoin address (ndkidq-ovcgn4-63jusa-uj3ykg-lvvlsz-v3zka4-6jqc).
There are places where exchanges prohibit remittances from multi-sig accounts.
The correspondence also varies as follows.
- Do not correspond
- Corresponding if inquired
- It takes time but it is deposited
Even for general accounts that are not multi-sig accounts, all exchanges only support NEM transfer transaction version 1.
In many cases, these are written in the description of the exchange, so please be careful.
thanks
Привет! Может кто-нибудь сказать что транзакция прошла успешно? txid: a500da2a72345cf5fe90aa51e18e9d56b7a5c3f23b5fe7de0e6d5955872820b4 Жду зачисления с 24.10 на Yobit, поддержка молчит полторы недели.
Привет @EEEoneMiner!
Да, транзакция завершена, и вы можете проверить это в explorer blockchain: http://chain.nem.ninja/#/transfer/a500da2a72345cf5fe90aa51e18e9d56b7a5c3f23b5fe7de0e6d5955872820b4.
Проблема, которую я вижу, заключается в том, что вы, вероятно, забыли добавить код сообщения из Yobit в вашу транзакцию. Каждый пользователь имеет уникальный код на бирже, который позволяет обмену идентифицировать пользователя, автоматически обрабатывать транзакцию и назначать деньги владельцу учетной записи. Если сообщение не предоставлено, вы должны связаться со службой поддержки Yobit и попросить их сделать это вручную.
Я использую переводчик Google (надеюсь, ответ будет понятным), чтобы перевести русский язык.
Hello @EEEoneMiner!
Yes, the transaction is done and you can check this in blockchain explorer: http://chain.nem.ninja/#/transfer/a500da2a72345cf5fe90aa51e18e9d56b7a5c3f23b5fe7de0e6d5955872820b4.
The problem that I can see is that you probably forget to add message code from Yobit to your transaction. Each user has a unique code on the exchange that allows exchange to identify user, automatically process transaction and assign money to owner account. If a message is not provided you must contact Yobit support and ask they do this manually.
I’m using the google translator (hope answer will be understandable) to translate Russian.
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I made more than 8 hours a deposit of the currency xem, from my wallet, but it still does not arrive, but the wallet nanowallet de xem appears to me as received.
THESE ARE THE DATA OF THE TRANSACTION:
From NBA5LQ-ICQT3M-W2RK7D-XIZCEZ-LPXV6U-CDTT54-T6YH
To NBQ73B-YLVGMO-7L2WFG-2VVOJH-OBWWJK-W7D3V7-UE4E addres of crytopia
Block 1359892
Hash bd0441c7815c08c515c0b2beae297a79cf00937550a36239487de2cb5b393cc4
the message was encrypted, I do not know if that’s why I did not receive the money
Please contact crytopia support with the following contents.
Contents: The message was encrypted and sent. Please reflect it in funds.
hash url: http://chain.nem.ninja/#/transfer/bd0441c7815c08c515c0b2beae297a79cf00937550a36239487de2cb5b393cc4
message: (Please describe the message before encryption)
Thank you.
Dear NEM-support,
I sent 4224.05 XEM from my NEM Wallet to Bittrex or Poloniex (I saw this days later after a lot of transactions I made on okt 21st, but couldn’t remember which exchange I sent in to :/) . I didn’t fill in the message part (stupid). Can you retrieve this transaction for me? It says ‘sent’ on my now empty NEM wallet but I didn’t receive nothing on my Bittrex/Poloniex account.
Thing is, I’m convinced the tx was to Bittrex but their tech support claims that they couldn’t find anything.
NBZMQO-7ZPBYN-BDUR7F-75MAKA-2S3DHD-CIFG77-5N3D - 4 224.050000 XEM Sat, 21 Oct 2017 01:11:24 GMT
Transfer transaction
From: NCJX26-2YZHJ2-B4WPGA-AQMPIL-55SQ5Z-MLANUI-6QRP
To: NBZMQO-7ZPBYN-BDUR7F-75MAKA-2S3DHD-CIFG77-5N3D
Amount: 4 224.000000 XEM
Fee: 0.050000 XEM
Block: 1337076
Hash: d7dd51c584a7a6a0ee836a418092196b0e1060e4c25279ffb0e555284f33f7ce
Can you help me out? Forgive my idiocy, still a noob.
Kind regards,
Robin Van Buel
@SilkenHawk nbzmqo-7zpbyn-bdur7f-75maka-2s3dhd-cifg77-5n3d is Poloniex wallet.
You must unfortunately contact with Poloniex Support.
Thanks for the lightning speed response. I already sent a support ticket but they take ages to respond. Waiting for 16 days already.
Appreciate the support.
Yes. Poloniex slow support is legendary 
Good luck!
1 Like
@Mauricio_Ortiz do what @mizunashi have written. Yes. Payment is not processed by cryptopia because you use encrypted message.
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Dear NEM Support,
I sent 2,698 NEM from my iOS NEM wallet to my poloniex NEM account yesterday.
I got the poloniex NEM address accurately but I didn’t put a mandatory message in that poloniex required which means that failure to do so can result in my deposit being lost.
Please help me get my NEM back. My NEM wallet address is NDX4JW-UJK5SK-JNUMW4-XC4VQK-DWQIEY-ONDHG7-LJ6N my wallet name is NEM SUN
To the support of Poloniex, please provide the following information and get support.
2695 xem
http://chain.nem.ninja/#/transfer/a554d6f68f9ee525bdab5d55dbf91dc53e125ea88d6dd1bf878347cbf316e9d7
3 xem
http://chain.nem.ninja/#/transfer/0e000cfcc1126136429c9cd8d7a90282c7672665aee429b9808a6d88cebdf5c6
Message: (Please replace it with the character string specified when depositing to Poloniex)
Thanks
2 Likes
Thank you for your prompt response.
I have forwarded message onto Poloniex support and will keep you updated.
Kind Regards,
Sunny
1 Like