Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

http://explorer.ournem.com/#/s_tx?hash=5a13906ad9cfe6bf4977219f858283ad731c857b548cddfa0671870d8a48bc13

Looking at NEM’s block chain information, it has already been credited to Yobit.
After being credited to Yobit, there is work to reflect it in the personal address.
Currently, it seems that the work is not done.

From Poloniex, it is remittance to Yobit immediately.
Processing is delayed inside Yobit.

thanks

Supports are always slow … I hope they solve it well, I would not like to lose more than 1000 $

I think that I get angry directly with Yobit’s support.

Hi Ms. Mizunashi,

I attached transection record to Poloniex.
I had made 2 transection in the same day to Poloniex,
1st transection 10,000XEM with wrong message “poloniex” so not receive.
2nd transection with correct message “ff1cb5c24c91d110” so well receive.

http://chain.nem.ninja/#/transfer/b025c7e11d1f902141503a039b0f6c
357dca67dc38250ea977297d5591a2f707

Poloniex XEM address Address : NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG775N3D
Message : ff1cb5c24c91d110

Address : NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG775N3D
Message : poloniex

Again thanks for your support.

1 Like

Do not mind. Thanks :blush:

I have not activated the wallet, so don’t come with Poloniex money on it? Can anyone send me 1 xem for activation. I’ll give you NBL4CH-OQULBJ-UW54DS-RKPJZR-QRFXUG-KSSGG5-2OPR

Saul,

How do I know which node will perform a transfer?
I’ve had only one transfer success for 75 XEM on August 24th, which was a test. That node no longer works for me.

I’ve tried FIVE more times with three more nodes (perfect inputs, TRIPLED CHECKED) with no success.

HOW TO DETERMINE IF A NODE IS FUNCTIONAL?

I’m pulling out my hair over this.

And yes, I’ve been on forum. No info found.

(I’ve made more than twenty attempts and not happy with the loss of 100 XEM in messages.)

Hi,

I create an account to Bter.com and I send 100 XEM from my nanowallet to bter.com wallet.
More than 1 hour now I send my XEM and nothing appeare on it.

What happen? How much time XemWallet—>Bter.comWallet.

Regard

Ok, problem solved

Hi, I do a seconde transaction, 1000XEM, and 2H now i don’t know where is my XEM.

How many time to give on other wallet?

at most a few minutes usually way under a minute. You wanna give us a few more details ?

Hy , I need to recover the xem coin, and

, this was the bitrex response. What I do?

Is the last part of the URL, the number 2, missing?
As far as I see the screenshot, the last 2 is not the color of the blue link.

Hello NEM experts,

I need your help to understand what happened to my NEM coins.

I have transferred 385 NEM to my Yobit wallet from Bittrex. The transaction seems to have gone through successfully but I do not see the funds in Yobit.

Here are the transaction details:
http://chain.nem.ninja/#/transfer/05a99d20dd521476c5f72aea397f754072ba5c687b8ca2f4f1e4d43208205f54

My Yobit XEM wallet address is NBRT3YQTVHLTYBDUXH2HHURI5KCYDWRWJ63YWIGG

Please help me understand what went wrong and how I can get my funds.

Thanks,
Vis

I tried to investigate, but we have already sent remittance.
It seems that Yobit’s address is also correct.
If the content of “message” is not wrong, it usually is not a remittance that causes problems.

Please check the message first.
It is certain that funds are being sent to Yobit.
Please contact Yobit’s support with nembex URL and get support.

Thank you.

Hi there!

How do I send XEM from Litebit.eu.

I keep reading the forum. Many people have the same issue like me, but it seems nobody from support cares.
I bought some XEM on LiteBit.eu. They sent me a message, saying that my address is incorrect and I need to send a public key. The address is the same like in my wallet and I don’t have any public key because it says “You need to make a transaction to get a public key”

So, how do I solve this?

You simply put your wallet adress in [Receive Adress] tab and do not enter any message.

What is you adress?

My address is:

NAA3SG-DSYIKO-HOWXDH-RUD7VA-YL3VQF-ABV7YM-VQ7M

That is what I did. I just put address w/o the message.

Hi,

How much time to send XEM to nanowallet to bter wallet?
I do more than 7H now and nothing happen…

Help