Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

mizunashi Regular
August 31
Bittrex is designed not to transfer funds to addresses where public keys have not been issued.

Your account has no public key issued.

To issue a public key you need to do a withdrawal operation from your address once.

I`m waiting like you… yep, very bad !

Only quotations have arrived.
Can you post again?

Address: NBRT3YQTVHLTYBDUXH2HHURI5KCYDWRWJ63YWIGG
TxId: 41d9f73ddcaabbf056008864232781315ffbefe340519aa9278bc828f4590dce
lost 1089.57347727 xem
was sending from bittrex to yobit.net
my fault, i did not write down the message, support does not reply 3rd day, can you help we with it?

the message was 01bf1f75283273f0f54

Please contact yobit’s support again based on the following contents.

http://chain.nem.ninja/#/transfer/41d9f73ddcaabbf056008864232781315ffbefe340519aa9278bc828f4590dce

the message was 01bf1f75283273f0f54

In general, you should be able to correspond with these two contents.
However, there are exchanges which do not correspond at all in the world when you forget message.

thanks

Hi,

Great day! Can you help me find the Transaction ID so I can inquire it from Poloniex. These are the details of my transfer:

I made two transactions last June 11, 2017 using my mobile phone app from my NEM wallet to Poloniex, both were not reflected. I think my messages were encrypted.
10,000 NEM
939 NEM

Poloniex deposit address NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG775N3D
Nem wallet address NBWW6QNVIVK6JJT3CO7Z7GSZKAELV33KOJ5YKYFL

Message : f96074e2053a76ec

Please help. thank you so much!
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O
oligario orjaleza, said 2 months ago
good morning any update?
O
oligario orjaleza, said 2 months ago
any update?
O
oligario orjaleza, said a few seconds ago
hi, i would like to follow up on my NEM, until now the transfers were not reflected in poloniex. please help. thank you.

O
oligario orjaleza

Please inquire with Poloniex with the following information.
Both messages are encrypted.

10000 xem
http://chain.nem.ninja/#/transfer/0c46fc698bc98330531fdce7cbc2bb59f73888350911dcc3d768936f7e5697a3

939 xem
http://chain.nem.ninja/#/transfer/abd326abb394ca762ae27ba114362220167c03a36fdb1f0d50186a9937def643

message: f96074e2053a76ec

Thanks

thank you so much!

1 Like

Please update us once your issue with Poloniex is resolved.
I have sent Poloniex all the information of my transaction (the same like what mizunashi asked you to provide Poloniex) :slight_smile:

Please can someone help me to activate my nanowallet to enable it to receive my nem coin into it ? It says I have to activate the public key ? I tried to send the coin to nanowallet but the funds has returned from Bittrex saying the nanowallet code is invalid.Please help

I do not know what “nanowallet code” points.
I will investigate here, so could you tell me the address of your NEM?

Thank you.

Sorry I meant my nanowallet address not nanowallet code lol .Bittrex sent me a message to cancel it because the address was not correct even though the address was correct .I will
Sent you my nanowallet address ,hold on .

I have the same problem as @coiny. Could I also pm you @mizunashi my nanowallet address in order to activate my public key? I also have NEM in Bittrex which I like to transfer to my nanowallet.

Bittrex will only withdraw money to destinations that have publickey.
If you have not made remittance to the outside after creating your own address at NanoWallet, there is no publick key.
In this case, you can generate a public key by sending zero xem to yourself.

thanks

Okay, thanks for your reply.
I understood that but with 0 XEM in my nanowallet I can’t even send 0 XEM to myself due to the 0.05 XEM transaction fee. Or am I missing something?

Thank you in advance for your help!

Please let us know your address, we will send you 0.05 XEM.

That’s my address:
NCUEMH5GPPZCP4J34CUIEBAFEENYFTKHTA2VZJGD

Thanks :smile: After transferring the XEM coin to my nanowallet I’ll refund you the 0.05 XEM

I send it.
You do not have to refund it.
Funds for NEM support that I manage are paid out.

1 Like

This topic is mine !!! Can you please help me ?

I have not received an answer.