Freewallet is requiring a message to proceed with sending XEM

Tech Support
#25

@Jonathan_French you should contact with they support. You can also ask here @Freewallet because it looks like that one of representative create here account.

#26

Ok I’ll keep checking in with them, just haven’t had any luck yet. Thank you though

#27

I think this is the thing :
590d20a9c4c70ef7865266f01a14b0b2dc32da27523f44de3e77fdaf7f3ba864

#28

@samia
As you can see you put wrong message code
http://explorer.ournem.com/#/s_tx?hash=590d20a9c4c70ef7865266f01a14b0b2dc32da27523f44de3e77fdaf7f3ba864
Please contact with they support and provide this link. Maybe @Freewallet user can help you solving this.
Reconsider storing your tokens in official wallet.
Thank you

1 Like
#29

I sent support request to bittrex, is that okay?

#30

@samia
Nope. Tokens are in wallet NA2KC36U4YIHDVMBEKGGFWBGOIVJMB5XAM7X2ETI (Freewallet?). YOu must ask Freewalet support.

#31

What should I tell them? I am seriously frustrated…I never faced this kind of problem before :frowning:

#32

Transaction hash:

http://explorer.ournem.com/#/s_tx?hash=590d20a9c4c70ef7865266f01a14b0b2dc32da27523f44de3e77fdaf7f3ba864

And info that you put wrong message should be enough for start.

#33

I sent the message… hope they response

#34

No worries, our support team will assist you in retrieving your XEM.

#35

Thank you…they are asking for a screenshot which contains transaction hash, input and output addresses… what should I give?

#36

Probably you should attach print screen from bittrex withdraw.

#37

hello,
i am using @freewallet yesterday i coverted btc to ltc with freewallet and it says “it is completed” but it seems it does not happen. it is not on my litecoin wallet. moreover when i clicked hash it says did not found
can you please help me?
14d555b66fe3641d53524789687de4641a94f75c0c04d2a87b54e31521d24764

#38

@sedlof you should contact with freewallet support.

#39

i have been trying. i get an answer but they checked wrong transaction.
anyway thank you for answering

#40

I have given proof…its been 2 days they haven’t responded…what should I do?

#41

You can only wait and ping here @Freewallet user to speed up ticket processing.
On future if you want store/sent your tokens also remember that official wallet is a best and safest place.

#42

Thanks for the suggestion :slight_smile:

#43

I forgot to include a message for payment(721583157790) in the exchange . help me please. Nem is not credited to wallet. Freewallet Hash aa0e4baa076c430330b3b92c725a28edd6e35d0d0590dbf717ea2da69b156cf4

#44

@pashagus2009 You must contact with Freewallet support and ask for manually processing this transaction. Please attach also link to transaction:
http://chain.nem.ninja/#/transfer/aa0e4baa076c430330b3b92c725a28edd6e35d0d0590dbf717ea2da69b156cf4